Sales Experience Host - London

Virgin Active are committed to changing people’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.

We are now looking for a New Member & Sales Host to join our Acquisition Team. It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and a renewed focus on experience-led wellness, this role plays a key part in shaping the first impression of our new era.

The New Member & Sales Host is responsible for inspiring people to begin their wellness journey, delivering an exceptional sales and onboarding experience, and ensuring every new member feels welcomed, valued and supported through their first 90 days. You are the first impression of the club and a core part of building long-term member relationships.

The Role

• Take ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
• Contribute to the overall success of the club by hitting the net growth, sales, and revenue objectives.
• Engage every prospect with curiosity, empathy, and purpose.
• Deliver value-led tours that focus on their goals and motivations.
• Treat every sale as an invitation to care, not a transaction.
• Build trust and excitement before day one; every member should feel confident and cared for.
• Drive self-generated leads and maintain high activity to achieve individual and team membership targets.
• Use data and CRM systems effectively to follow up, track progress, and sustain relationships.
• Commit to delivering on our sales structure, daily.
• Drive new member sales through innovative promotional activities both inside and outside the club, collaborating seamlessly with other departments.

Experience

• Previous experience in hospitality, wellness, or sales environments (desirable).
• Proven ability to meet targets while delivering a premium experience.
• A proactive, positive, and self-starting attitude.
• Understand the necessary activity levels to consistently surpass membership targets each month.
• Excellent administration, time management skills and strong organisational skills.
• You follow-through - you do what you say you’ll do.
• Flexibility for early mornings, evenings, weekends, and club events.

Our Perks

• 30 days (including bank holidays) annual leave – and we want you to take them.
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
• Join Virgin Family - communicate with your colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
• 20% off food and drink at our KAUAI branches located in clubs.
• Access to Salary Finance for loans and savings plans.
• BUPA employer assistance programme with 4 free counselling sessions.
• Complimentary corporate letting services through Dexters.
• Access to ePoints, offering online discounts to retailers.
• Discount on all Academy courses, trained by the very best instructors.