At a Glance
- Tasks: Lead a top Personal Training team and enhance member experiences at Virgin Active.
- Company: Join Virgin Active, a leader in wellness and fitness transformation.
- Benefits: Enjoy 30 days annual leave, complimentary memberships, and exclusive discounts.
- Other info: Exciting career growth opportunities in a vibrant, supportive environment.
- Why this job: Be part of a dynamic team redefining social wellness and community engagement.
- Qualifications: Must have Personal Trainer Level 3 or 4 qualification.
The predicted salary is between 30000 - 40000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
We take value in recruiting only the very best Personal Training Manager to join our Club Management teams, to lead our Personal Trainer Teams to provide our members with the finest fitness and wellness sessions in the industry. It's a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are - evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and a renewed focus on experience-led wellness, this role plays a key part in shaping the first impression of our new era.
The Personal Training Manager is responsible for working alongside other club management to ensure that the in-club product offering is fully synchronized and available to our members.
Key Responsibilities
- Own the Personal Training weekly plan with clear actions, targets and reviews; drive PT penetration, DD uptake and revenue through new client acquisition and strong member retention.
- Deliver exceptional member journeys and outcomes, elevate session quality, consultations and trials; ensure a seamless path from first purchase to long-term engagement.
- Ensure best-in-class PT operations, maintain strong in-club processes, system adherence, timely resolution of flagged sessions, and robust end-to-end member journeys.
- Recruit, develop and retain top PT talent, hire qualified trainers, deliver a structured 12-week onboarding, run mentorship programmes, workshops and targeted coaching.
- Build a high-performance culture aligned to our purpose, hold regular 1:1s and progression reviews, motivate through recognition, and foster a fun, results-driven team environment.
- Use data and digital to drive results, translate dashboards into weekly actions across penetration, productivity, conversion, bookings and churn; keep PT profiles compelling and up to date.
- Uphold brand standards, safety and compliance, ensure safe practice, safeguarding, floor standards, current certifications and up-to-date risk assessments.
- Collaborate cross-functionally to maximise impact, partner with GM, Product, Membership and Group Exercise to align targets, lead flow, promotions, pilots and new SOPs.
Qualifications
- Personal Trainer Level 3 or Level 4 or CIMSPA equivalent qualification.
Benefits
- 30 days (including bank holidays) annual leave - and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active - everything from guest passes to 50% off PT sessions.
- Virgin Family membership - discounts including Virgin Atlantic, Virgin Holidays, Virgin Media/O2.
- 20% off food and drink at our KAUAI branches.
- Access to Salary Finance - loans and savings plans, personal finance support.
- 4 free counselling sessions through BUPA employer assistance programme.
- Corporate letting services with Dexters - no tenant charges.
- Access to ePoints with online discounts to retailers.
- Discount on VA Academy courses.
Personal Training Manager: Lead Top PT Team & Member Experience in London employer: Virgin Active
Virgin Active is an exceptional employer dedicated to transforming lives through wellness, offering a vibrant work culture that prioritises personal and professional growth. As a Personal Training Manager, you will lead a passionate team in a dynamic environment, benefiting from extensive training opportunities, generous leave, and a complimentary membership for you and your family. With ongoing refurbishments and a focus on experience-led wellness, this is an exciting time to join a company that values innovation and community.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Training Manager: Lead Top PT Team & Member Experience in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Active's values and mission. This way, you can show how your personal training philosophy aligns with their commitment to wellness and member experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios related to team management and member engagement. Use specific examples from your past experiences to demonstrate your skills and approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Personal Training Manager: Lead Top PT Team & Member Experience in London
Some tips for your application 🫡
Show Your Passion for Wellness:When you're writing your application, let your enthusiasm for wellness and fitness shine through. We want to see how you connect with our mission of changing lives for the better, so share your personal experiences and what drives you in this field.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Personal Training Manager. We’re looking for someone who can lead a team and enhance member experiences, so be specific about your relevant achievements.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on delivering your message effectively. This will help us understand your qualifications and fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Virgin Active!
How to prepare for a job interview at Virgin Active
✨Know Your Stuff
Make sure you’re well-versed in Virgin Active’s values and the latest trends in wellness and fitness. Research their approach to member experience and be ready to discuss how you can enhance it as a Personal Training Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in recruiting, developing, and retaining top talent, as this is crucial for the role. Be ready to discuss your strategies for building a high-performance culture.
✨Data-Driven Mindset
Familiarise yourself with how to use data to drive results. Be prepared to talk about how you’ve used metrics in previous roles to improve performance and member engagement. This will show that you can translate insights into actionable plans.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the club's transformation and how you can contribute to their vision. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
