At a Glance
- Tasks: Lead and inspire a high-performing team to deliver exceptional member experiences.
- Company: Join Virgin Active, a leader in wellness and leisure transformation.
- Benefits: Enjoy 25 days annual leave, competitive bonuses, and complimentary gym membership.
- Other info: Be part of a dynamic team focused on wellbeing and community.
- Why this job: Shape the future of wellness and redefine leisure experiences in a vibrant club environment.
- Qualifications: Experience in management within hospitality or fitness, with strong leadership skills.
The predicted salary is between 28000 - 30000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work in our clubs in delivering a world-class member experience.
We are now looking for a General Manager to join our Club Management Team. It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and bold plans to elevate our member experience, you’ll have the opportunity to lead from the front of this transformation. This is your chance to shape the future of wellness and play a pivotal role in the next chapter of Virgin Active.
The General Manager is responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club – inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day.
The Role
- Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
- Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
- Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
- Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
- Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
- Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
- Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
- Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.
Experience
- Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
- Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
- Commercial acumen and experience managing budgets, KPIs, and P&L.
- A passion for health, fitness, and delivering exceptional customer experiences.
- Outstanding communication and interpersonal skills, with the ability to influence and inspire.
- Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.
Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to The People’s Pension (3% contribution) OR Scottish Widows Pension with matched contributions up to 5%.
- Competitive bonus structure.
- Complimentary Virgin Active membership for you and a buddy – plus free membership for your children and access to Club V.
- Private Dental and Healthcare Insurance – because your physical health matters.
- Life Assurance 4x your salary – peace of mind for you and your loved ones.
- Discounts across Virgin Active – including guest passes and 50% off PT sessions.
- Join the Virgin Family – enjoy exclusive discounts with Virgin Atlantic, Virgin Holidays, Virgin Media/O2, and more.
- 20% off food and drink at our KAUAI branches.
- Access to Salary Finance for loans, savings plans, and financial wellbeing support.
- Mental health support through our BUPA Employee Assistance Programme, including 4 free counselling sessions.
- Complimentary corporate letting services with Dexters – no tenant charges.
- Access to ePoints with online retailer discounts.
- Discounts on Virgin Active Academy courses – perfect for pursuing your passion.
General Manager - West London employer: Virgin Active
Virgin Active is an exceptional employer dedicated to transforming lives through wellness, offering a vibrant work culture that prioritises team development and member satisfaction. As a General Manager in West London, you will lead a passionate team in delivering world-class experiences while enjoying generous benefits such as complimentary memberships, competitive bonuses, and comprehensive health support. Join us at this exciting time of transformation and play a pivotal role in shaping the future of social wellness.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - West London
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Virgin Active!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Virgin Active.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Virgin Active.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Virgin Active!
We think you need these skills to ace General Manager - West London
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Virgin Active
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Virgin Active's Values
Before the interview, dig deep into Virgin Active's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
