At a Glance
- Tasks: Lead and inspire a high-performing team to deliver exceptional member experiences.
- Company: Join Virgin Active, a leader in wellness and leisure transformation.
- Benefits: Enjoy 25 days annual leave, competitive bonuses, and complimentary memberships.
- Other info: Be part of a vibrant culture with excellent career growth opportunities.
- Why this job: Shape the future of wellness and connect communities through innovative club experiences.
- Qualifications: Experience in management within hospitality, fitness, or leisure environments.
The predicted salary is between 31500 - 38500 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work in our clubs in delivering a world‑class member experience.
We are now looking for a General Manager to join our Club Management Team. It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and bold plans to elevate our member experience, you’ll have the opportunity to lead from the front of this transformation. This is your chance to shape the future of wellness and play a pivotal role in the next chapter of Virgin Active.
The General Manager is responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club – inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day.
The Role
- Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
- Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
- Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
- Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
- Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
- Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
- Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
- Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.
Experience
- Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
- Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
- Commercial acumen and experience managing budgets, KPIs, and P&L.
- A passion for health, fitness, and delivering exceptional customer experiences.
- Outstanding communication and interpersonal skills, with the ability to influence and inspire.
- Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.
Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to The People’s Pension (3% contribution) OR Scottish Widows Pension with matched contributions up to 5%.
- Competitive bonus structure.
- Complimentary Virgin Active membership for you and a buddy – plus free membership for your children and access to Club V.
- Private Dental and Healthcare Insurance – because your physical health matters.
- Life Assurance 4x your salary – peace of mind for you and your loved ones.
- Discounts across Virgin Active – including guest passes and 50% off PT sessions.
- Join the Virgin Family – enjoy exclusive discounts with Virgin Atlantic, Virgin Holidays, Virgin Media/O2, and more.
- 20% off food and drink at our KAUAI branches.
- Access to Salary Finance for loans, savings plans, and financial wellbeing support.
- Mental health support through our BUPA Employee Assistance Programme, including 4 free counselling sessions.
- Complimentary corporate letting services with Dexters – no tenant charges.
- Access to ePoints with online retailer discounts.
- Discounts on Virgin Active Academy courses – perfect for pursuing your passion.
General Manager (Streatham club) in London employer: Virgin Active
At Virgin Active, we pride ourselves on being an exceptional employer that fosters a vibrant and health-focused work culture. As a Wellness Café Team Member at KAUAI in the UK, you'll enjoy a supportive environment that encourages personal growth, offers competitive benefits like staff discounts and complimentary gym memberships, and promotes teamwork among passionate individuals dedicated to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager (Streatham club) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin Active. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin Active
Don't be shy about reaching out to Virgin Active directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager (Streatham club) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin Active and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin Active
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
