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For Companies At a Glance
- Tasks: Lead and inspire a high-performing team to deliver exceptional member experiences.
- Company: Join Virgin Active, a leader in wellness and leisure transformation.
- Benefits: Enjoy 25 days annual leave, competitive bonuses, and complimentary gym membership.
- Why this job: Shape the future of wellness and connect communities through fitness.
- Qualifications: Experience in management within hospitality or fitness environments is essential.
- Other info: Access to mental health support and exclusive discounts across Virgin brands.
The predicted salary is between 36000 - 60000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
We take value in recruiting the very best team members who work in our clubs in delivering a world-class member experience. We are now looking for General Managers to join our Club Management Teams. It’s a truly exciting time to be joining Virgin Active. We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof. With refurbishments underway across the majority of our estate and bold plans to elevate our member experience, you’ll have the opportunity to lead from the front of this transformation. This is your chance to shape the future of wellness and play a pivotal role in the next chapter of Virgin Active.
The General Manager is responsible for leading the overall operations and performance of the club, driving member satisfaction, achieving commercial success, and ensuring the highest standards of safety, service, and brand excellence. You will be the face of the club – inspiring your team, creating a vibrant culture, and delivering an exceptional Virgin Active experience every single day.
The Role
- Lead, inspire, and develop a high-performing club team to deliver an exceptional member experience.
- Take full ownership of the club’s commercial performance, driving membership growth, retention, and revenue targets.
- Champion Virgin Active’s new social wellness vision and ensure all brand standards are consistently achieved.
- Manage budgets, P&L, and operational KPIs, ensuring the club runs efficiently and profitably.
- Oversee health & safety and compliance standards, ensuring a safe environment for members and team members.
- Foster a culture of wellbeing, teamwork, and continuous improvement across the club.
- Build strong relationships with members, understanding their needs and ensuring their experience exceeds expectations.
- Work collaboratively with support teams to deliver new initiatives and bring our reimagined club experience to life.
Experience
- Previous experience as a General Manager, Club Manager, or Senior Operations Manager in a hospitality, fitness, or leisure environment.
- Strong leadership skills, with a proven ability to build, motivate, and develop high-performing teams.
- Commercial acumen and experience managing budgets, KPIs, and P&L.
- A passion for health, fitness, and delivering exceptional customer experiences.
- Outstanding communication and interpersonal skills, with the ability to influence and inspire.
- Strong problem-solving skills and the ability to thrive in a fast-paced, people-focused environment.
Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to Scottish Widows Pension with matched contributions up to 5%.
- Competitive bonus structure.
- Complimentary Virgin Active membership for you and a buddy – plus free membership for your children and access to Club V.
- Private Dental and Healthcare Insurance – because your physical health matters.
- Life Assurance 4x your salary – peace of mind for you and your loved ones.
- Discounts across Virgin Active – including guest passes and 50% off PT sessions.
- Join the Virgin Family – enjoy exclusive discounts with Virgin Atlantic, Virgin Holidays, Virgin Media/O2, and more.
- 20% off food and drink at our KAUAI branches.
- Access to Salary Finance for loans, savings plans, and financial wellbeing support.
- Mental health support through our BUPA Employee Assistance Programme, including 4 free counselling sessions.
- Complimentary corporate letting services with Dexters – no tenant charges.
- Access to ePoints with online retailer discounts.
- Discounts on Virgin Active Academy courses – perfect for pursuing your passion.
General Manager in London employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the fitness and leisure industry. Attend events, join online forums, and don’t be shy to reach out to current or former employees at Virgin Active. You never know who might have the inside scoop on job openings or tips for your application.
✨Tip Number 2
Show your passion for wellness! When you get the chance to chat with potential employers, make sure to express your enthusiasm for health and fitness. Share your ideas on how you can contribute to Virgin Active’s mission of transforming lives through wellness – it’ll set you apart from the crowd!
✨Tip Number 3
Prepare for interviews by researching Virgin Active’s values and recent initiatives. Think about how your experience aligns with their goals, especially around member satisfaction and community building. We want to see that you’re not just a fit for the role, but also for the culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on new opportunities as they come up. Let’s get you on board and help shape the future of wellness together!
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your passion for health and wellness shine through. We want to see how you connect with our mission at Virgin Active and how you can inspire others to embrace a healthier lifestyle.
Highlight Your Leadership Skills: As a General Manager, you'll be leading a team, so make sure to showcase your leadership experience. Share specific examples of how you've motivated teams in the past and created a vibrant culture that aligns with our values.
Be Commercially Savvy: Don’t forget to mention your experience with budgets and KPIs! We’re looking for someone who can drive membership growth and revenue, so include any relevant achievements that demonstrate your commercial acumen.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Let’s get started on this exciting journey together!
How to prepare for a job interview at Virgin Active
✨Know the Virgin Active Values
Before your interview, take some time to familiarise yourself with Virgin Active's core values and mission. Understanding how they aim to change lives through wellness will help you align your answers with their vision, showing that you're not just a fit for the role but also for the company culture.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to inspire and develop a high-performing team. Prepare specific examples from your past experiences where you've successfully led a team, driven performance, or improved member satisfaction. This will demonstrate your capability to lead from the front during their transformation.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with managing budgets, KPIs, and P&L. Bring along examples of how you've driven membership growth and retention in previous roles. This will show that you understand the commercial side of running a club and can contribute to its success.
✨Engage with the Wellness Vision
Virgin Active is evolving into social wellness clubs, so express your passion for health and fitness during the interview. Share your thoughts on what a world-class member experience looks like and how you would foster a culture of wellbeing and teamwork within the club.