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For Companies At a Glance
- Tasks: Lead the Experience Team to deliver exceptional service and exceed member expectations.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: 30 days annual leave, complimentary membership, and discounts across Virgin Group.
- Why this job: Make a real impact on members' lives while developing your leadership skills.
- Qualifications: Strong people management skills and a proven sales background.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
As a Sales Membership Manager, you will lead the Experience Team to deliver outstanding members’ and prospects’ experience daily, exceeding expectations and fostering loyalty.
The Role
- Having direct accountability and responsibility for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
- Guaranteeing prompt handling of all membership inquiries, overseeing any necessary escalations.
- Managing membership administration, maintaining accuracy and GDPR compliance.
- Being accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
- Monitor and track all membership results and activity levels on a daily, weekly and monthly basis by using the systems and tools provided.
- Produce accurate, transparent reports and analysis as required by General Manager, Regional Business Director and the rest of the business.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Experience
- Strong people management and organisational skills, fostering a cohesive and high-performing team.
- Proven track record of surpassing financial targets, driving success and growth.
- Experience from a Sales/KPI driven background would be ideal.
Our Perks
- 30 days (including bank holidays) annual leave plus a Celebration Day – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- Access to Salary Finance for loans and savings plans, helping you become a personal finance expert.
- BUPA employer assistance programme offering 4 free counselling sessions.
- Complimentary corporate letting services through Dexters – meaning no tenant charges.
- Access to ePoints, offering online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Experience Manager in London employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Virgin Active on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and sales targets. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Show off your passion for wellness and customer experience during interviews. Share personal stories that highlight how you've gone above and beyond to create memorable experiences for customers in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Experience Manager in London
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your enthusiasm for wellness shine through! We want to see how you connect with our mission of changing lives for the better. Share any personal experiences or insights that highlight your commitment to health and fitness.
Tailor Your Experience: Make sure to customise your application to reflect the skills and experiences that align with the Experience Manager role. Highlight your people management skills and any sales achievements you've had. We love seeing how your background fits with our values!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Virgin Active family!
How to prepare for a job interview at Virgin Active
✨Know the Brand Inside Out
Before your interview, dive deep into Virgin Active's values and mission. Understand how they aim to change lives through wellness and think about how you can embody these values in your role as an Experience Manager. This will show your genuine interest and alignment with their goals.
✨Showcase Your People Skills
As a leader of the Experience Team, strong people management skills are crucial. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or fostered a positive environment. Highlighting these skills will demonstrate your capability to manage and motivate your team effectively.
✨Be Ready with Sales Success Stories
Since the role is sales-driven, come armed with specific examples of how you've surpassed financial targets in previous positions. Use metrics and results to back up your claims, as this will illustrate your ability to drive success and growth within the club.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to membership inquiries or team management challenges, and prepare structured responses that showcase your thought process and leadership style. This will help you stand out as a proactive candidate.