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- Tasks: Lead the transformation of our flagship Mayfair club into a social wellness destination.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: Enjoy 25 days annual leave, competitive bonuses, and complimentary memberships.
- Why this job: Shape the future of wellness while inspiring high-performing teams.
- Qualifications: Experience in luxury hospitality or premium fitness is essential.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 60000 - 80000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We are entering an exciting new chapter, particularly within our flagship Mayfair location, which is evolving into our Social Wellness Club, a destination designed not only for fitness, but for connection, belonging and personal wellbeing at the highest level. Every detail—from curated experiences to elevated hospitality—will redefine how members engage with wellness socially, physically and mentally.
We take pride in recruiting visionary leaders who can pioneer this next stage of transformation. We are now looking for a Club Director to join our Club Management team, leading our club portfolio with Mayfair at its core. The Club Director is responsible for leading the strategic transformation and operational excellence across luxury club environments, ensuring premium service, world-class hospitality and exceptional commercial performance. With Mayfair entering its transition to a social wellness destination, the Club Director will play a defining role in shaping this flagship model, setting standards that will influence the future of the organisation.
The Role
- Full accountability for Revenue and EBITDA growth, ensuring the club operates as a profitable and sustainable business.
- Managing and growing all revenue streams including membership acquisition.
- Driving member engagement and reducing churn through intentional service and community-building strategies.
- Leading capital projects and ensuring return on investment delivery.
- Managing operating costs in line with annual budgets and financial targets.
- Ensuring the club maintains premium brand standards, operational excellence and full compliance across Health & Safety and audit requirements.
- Recruiting, developing and leading high-performing teams.
- Driving a strong performance culture through clear accountability, coaching and people development.
- Overseeing product penetration.
- Delivering exceptional member experiences that drive NPS, retention and advocacy.
- Monitoring competitor landscape and identifying commercial opportunities or risks.
Experience
- Experience within luxury hospitality, premium fitness, private members clubs or multi-site leadership.
- A deep understanding of exceptional guest experience and experiential service models.
- Strong commercial and brand-building capabilities, ideally involving transformation or service redesign.
- The ability to inspire leaders and teams in a fast-paced, high-expectation environment.
- Creativity and innovation to shape new-to-market wellness propositions.
- Passion for premium wellbeing, elevated service and experiential environments.
Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to Scottish Widows Pension with matched contributions up to 5%.
- Competitive bonus structure.
- Complimentary Virgin Active membership for you and a buddy – plus free membership for your children and access to Club V.
- Private Dental and Healthcare Insurance – because your physical health matters.
- Life Assurance 4x your salary – peace of mind for you and your loved ones.
- Discounts across Virgin Active – including guest passes and 50% off PT sessions.
- Join the Virgin Family – enjoy exclusive discounts with Virgin Atlantic, Virgin Holidays, Virgin Media/O2, and more.
- 20% off food and drink at our KAUAI branches.
- Access to Salary Finance for loans, savings plans, and financial wellbeing support.
- Mental health support through our BUPA Employee Assistance Programme, including 4 free counselling sessions.
- Complimentary corporate letting services with Dexters – no tenant charges.
- Access to ePoints with online retailer discounts.
- Discounts on Virgin Active Academy courses – perfect for pursuing your passion.
Club Director in London employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Director in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to current or former employees at Virgin Active. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for wellness! When you get the chance to chat with hiring managers or during interviews, make sure to express your enthusiasm for premium wellbeing and exceptional service. Share your ideas on how you can contribute to the transformation of the Mayfair club into a social wellness destination.
✨Tip Number 3
Prepare for the interview by researching Virgin Active’s values and recent developments. Tailor your responses to reflect how your experience aligns with their mission of delivering unique leisure experiences. This shows you’re not just another candidate; you’re genuinely interested in being part of their journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Virgin Active family. Keep an eye on our careers page for the latest opportunities and updates!
We think you need these skills to ace Club Director in London
Some tips for your application 🫡
Show Your Passion for Wellness: When writing your application, let your passion for wellness shine through! We want to see how you connect with our mission of changing lives for the better. Share personal experiences or insights that highlight your commitment to health and wellbeing.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Club Director role. Highlight your experience in luxury hospitality or premium fitness, and demonstrate how your skills align with our vision for the Mayfair location.
Be Authentic: We love authenticity! Don’t be afraid to let your personality come through in your written application. Share your unique perspective on leadership and how you would inspire teams to deliver exceptional member experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Virgin Active
✨Know Your Wellness Stuff
Make sure you’re well-versed in the latest trends in wellness and fitness. Research Virgin Active’s approach to social wellness and be ready to discuss how you can contribute to this exciting transformation, especially at the Mayfair location.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in luxury hospitality or premium fitness, and be ready to discuss how you inspire and develop high-performing teams.
✨Understand the Numbers
Brush up on your financial acumen! Be prepared to talk about revenue growth, EBITDA, and how you’ve managed budgets in previous roles. This will show that you can drive commercial performance while maintaining brand standards.
✨Engage with the Brand Values
Familiarise yourself with Virgin Active’s values and how they translate into exceptional member experiences. Think of ways you can embody these values in your leadership style and operational strategies to enhance member engagement and retention.