At a Glance
- Tasks: Engage and delight members while ensuring top-notch service and safety standards.
- Company: Join the vibrant team at Virgin Active, a leader in fitness and wellness.
- Benefits: Enjoy 25 days annual leave, complimentary gym membership, and exclusive discounts.
- Other info: Access to mental health support and financial advice, plus career development opportunities.
- Why this job: Be part of a fun, dynamic environment where you can inspire others and grow.
- Qualifications: Strong communication skills and a passion for fitness and customer service.
The predicted salary is between 20000 - 25000 £ per year.
Virgin Active have long committed to inspiring both new and current members to live an active life. There is a whole lot more to Virgin Active, there is a number of employees who work behind the scenes to support our clubs in delivering world class exercise experiences. We are looking for an Active Host to join our Team.
As Active Host, you will have excellent service, safety and standards at the forefront of your daily operation.
The role:
- Fully proficient in navigating operating systems and the administration required to record tasks.
- Create and drive a fun and effective engagement calendar to delightfully surprise our customers.
- Direct responsibility for all management duties in reception including ensuring your equipment and tools to do your job are in good working order.
- Your smile, professionalism, and personable manner will be the leading behaviour every time a Virgin Active team member, learner, or external partner enters the building or makes contact with the support office.
- Building relationships at all levels will be the cornerstone of this role.
- The standards, cleanliness and premium look and feel of the support office will be a key responsibility for you, as well as everyone at the club.
- You will be proactive and proud to keep the club on brand.
What qualities does an Active Host need to join Virgin Active?
- Ensure the club telephony system is fully serviceable and correctly maintained at all times.
- Carry out the weekly banking process, including reconciliations to ensure that incomings and outgoings are in balance and any discrepancies promptly accounted for.
- Provide reporting on Academy lead management & proactive solutions on how to further promote courses.
- Produce weekly support office people CSAT reports to analyse areas we are doing well, and areas our service could improve on.
- As an experience lead, opening and closing the support office, in addition to servicing weekend responsibilities at times, will be a requirement.
- You will act as a member of one team with one goal, will always be yourself, and work hard.
- Most importantly, you dream big.
- You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing.
Our Perks:
- 25 days (excluding bank holidays) annual leave – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with your colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- Access to Salary Finance for loans and savings plans, as well as help to become a personal finance expert.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services through Dexters – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Active Host - London employer: Virgin Active
Virgin Active is an exceptional employer that prioritises the well-being and growth of its employees while fostering a vibrant and supportive work culture. With generous benefits such as complimentary gym memberships, extensive annual leave, and access to mental health support, employees are encouraged to thrive both personally and professionally. Located in London, the role of Active Host offers unique opportunities to engage with a diverse community, build meaningful relationships, and contribute to a dynamic team dedicated to inspiring active lifestyles.
StudySmarter Expert Advice🤫
We think this is how you could land Active Host - London
✨Tip Number 1
Get to know the Virgin Active vibe! Before your interview, check out their social media and website to understand their culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As an Active Host, you'll be the face of Virgin Active. So, brush up on your communication and engagement techniques. Role-play with a friend or family member to get comfortable with making connections and building relationships.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and keep things running smoothly. Think of examples from your past experiences where you’ve successfully juggled multiple responsibilities – this will impress the hiring team.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to track your progress. Plus, you’ll be one step closer to joining the Virgin Active family!
We think you need these skills to ace Active Host - London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and how you can bring a fun vibe to our team.
Tailor Your Application:Make sure to tailor your application to the Active Host role. Highlight your experience with customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for Virgin Active. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just like our operating systems!
How to prepare for a job interview at Virgin Active
✨Know the Company Inside Out
Before your interview, take some time to research Virgin Active. Understand their mission, values, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As an Active Host, you'll be interacting with members and staff constantly. Prepare examples of how you've built relationships in previous roles or how you've handled challenging situations with a smile. Highlighting your personable manner will resonate well with the interviewers.
✨Demonstrate Proactivity
Think of instances where you've taken the initiative to improve processes or enhance customer experiences. Whether it’s creating an engagement calendar or ensuring equipment is in top shape, showing that you can proactively contribute to the club's success will set you apart.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle specific tasks like managing the telephony system or conducting weekly banking processes. Brush up on relevant skills and be ready to explain your approach to these responsibilities, as practical knowledge is key for this role.
