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- Tasks: Supervise pool areas, ensure safety, and maintain cleanliness while providing excellent customer service.
- Company: Join Virgin Active, a leader in wellness dedicated to enhancing lives through leisure and relaxation.
- Benefits: Enjoy 30 days annual leave, complimentary memberships, discounts, and access to financial support.
- Why this job: Be part of a vibrant team, make a difference in members' lives, and enjoy a fun work environment.
- Qualifications: Must hold a current Lifeguard qualification (IQL, HABC, or STA).
- Other info: Opportunities for personal development with discounts on courses and access to mental health support.
The predicted salary is between 20000 - 28000 £ per year.
Virgin Active are committed to changing people\’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Lifeguards to join our Club teams, to ensure our members an use our pools and spa areas safely at all times.
As a Lifeguard your passion for swimming and love of great customer service will shine through when supervising our members in the pool, as well as supporting the Operations team in keeping our clubs clean and tidy.
The Role:
- Incorporating a friendly, calm and approachable nature with the ability to act quickly and effectively at all times.
- Ensuring the upmost safety of our members in the pool and spa areas, taking responsibility for your own personal safety and that of others.
- Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately.
- Monitoring water chemical water levels and cleaning the water when appropriate.
- Maintaining the cleanliness of all areas and adhere to the high standards of Virgin Active .
- Responsibility for compliance with all mandatory training and health and safety.
- Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.
Qualifications
- You have a current Lifeguard qualification and be fully registered, with either a IQL National Pool Qualification (RLSS), HABC Level 2 Award in Pool Lifeguarding (RQF) or STA Professional Award for Pool Lifeguard (RQF) qualification.
Our Perks
- 30 days (including bank holidays) annual leave – and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
- You will join Virgin Family – where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) –
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
Lifeguard - Woodford Green employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeguard - Woodford Green
✨Tip Number 1
Familiarise yourself with Virgin Active's values and brand standards. Understanding their commitment to wellness and customer service will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Highlight your lifeguarding experience and any specific situations where you've demonstrated quick decision-making and effective communication. This will show that you're not just qualified, but also capable of handling real-life scenarios in a calm manner.
✨Tip Number 3
Prepare to discuss your knowledge of health and safety regulations, particularly those related to pool and spa areas. Being able to articulate your understanding of safety checks and water quality management will set you apart from other candidates.
✨Tip Number 4
Engage with current employees or alumni from Virgin Active on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
We think you need these skills to ace Lifeguard - Woodford Green
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lifeguard at Virgin Active. Familiarise yourself with their values and how they prioritise safety and customer service.
Highlight Relevant Qualifications: Ensure your application clearly states your current Lifeguard qualification. Mention specific certifications like the IQL National Pool Qualification or HABC Level 2 Award in Pool Lifeguarding to demonstrate your suitability.
Showcase Customer Service Skills: In your application, emphasise your passion for swimming and your commitment to excellent customer service. Provide examples of how you've successfully interacted with customers in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Lifeguard position. Use keywords from the job description to align your experience with what Virgin Active is looking for.
How to prepare for a job interview at Virgin Active
✨Show Your Passion for Swimming
Make sure to express your love for swimming during the interview. Talk about your experiences in the water and how they have shaped your commitment to safety and customer service.
✨Demonstrate Your Customer Service Skills
Since Virgin Active values great customer service, prepare examples of how you've provided excellent service in previous roles. Highlight your ability to remain calm and approachable, especially in high-pressure situations.
✨Know Your Safety Protocols
Familiarise yourself with the safety checks and protocols relevant to lifeguarding. Be ready to discuss how you would handle various scenarios to ensure the safety of members in the pool and spa areas.
✨Emphasise Teamwork and Accountability
Talk about your experience working in teams and how you take responsibility during shifts. Mention any instances where you’ve had to manage facility issues or support your colleagues to maintain high standards.