Product Designer - London in England

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience.

We are looking for three Product Designers to join our Digital & Tech Transformation department. There are three open roles requiring the following specialisms:

• Conversational design skills
• Data-visualisation design skills
• Complex booking design skills

These roles report directly to the Group Head of Digital Design, who reports directly to the Chief Digital & Technology Officer. The team operates like a start up, with close collaboration between design, product, and engineering. Together, the team aims to meaningfully blend the member experience across digital and physical touchpoints.

These roles are 100% hands-on and mobile-focused. Candidates are expected to apply human-centred problem-solving and demonstrate senior-level proficiency across the end-to-end product design process. The team includes research capability that these roles can leverage, without being required to actively perform research activities. These are hybrid roles requiring three days per week in our office in London, EC4V 2AR.

Experience Required

• Strong experience designing consumer digital products and delivering impact in live environments.
• A portfolio demonstrating systems thinking, end-to-end journeys and behaviourally informed design.
• High capability in interaction design, visual craft and systems thinking, with strong attention to detail.
• Confidence using research insights and behavioural data to shape design decisions.
• High proficiency with Figma and modern design tools.
• Ability to create clarity, frame problems and drive alignment across cross-functional partners.
• Strong communication skills with the ability to explain rationale, priorities and trade-offs clearly.
• A mindset focused on behaviour change, quality craft, continuous learning and raising the bar.

Our Perks

• 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
• Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up to 5%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• Private Dental and Healthcare Insurance – your physical health is important, and we want you to have access to healthcare should you require it.
• Life Assurance 4x your salary – which we hope you will not need.
• Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
• You will join Virgin Family - where you can communicate with your colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
• 20% off food and drink at our KAUAI branches located in clubs.
• Access to Salary Finance for loans and savings plans, as well as help to become a personal finance expert.
• BUPA employer assistance programme with 4 free counselling sessions.
• Complimentary corporate letting services through Dexters – meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.
• Discount on all Academy courses, trained by the very best instructors.