Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the club's operations, ensuring exceptional service and memorable experiences for members.
- Company: Join Virgin Active, a leader in wellness and leisure, dedicated to transforming lives.
- Benefits: 30 days annual leave, complimentary membership, discounts, and mental health support.
- Other info: Flexible shifts, opportunities for personal growth, and a supportive team culture.
- Why this job: Be the champion of hospitality, creating unforgettable moments and a vibrant community.
- Qualifications: Customer service experience, strong interpersonal skills, and a passion for storytelling.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
As Duty Manager, you are Virgin Active’s champion of unreasonable hospitality. You transform everyday club visits into unforgettable moments, sparking joy, loyalty, and referrals. With creativity, empathy, and storytelling, you coach and inspire colleagues to create extraordinary experiences that turn the club into a community.
The Role
- Oversee the smooth running of the club during assigned shifts, ensuring all departments are aligned and executing service priorities.
- Complete all opening/closing procedures, including safety checks, presentation walks, and handover documentation.
- Act as the first responder for all emergency and EAP incidents, ensuring calm, compliant, and effective management of any safety or operational issue.
- Maintain real-time oversight of club standards — cleanliness, atmosphere, music, temperature, equipment readiness — escalating issues to Facilities and GM as needed.
- Lead delivery of daily “Memorable Moments,” coaching Hosts and frontline teams to spot opportunities and execute hospitality gestures confidently.
- Capture and share all hospitality wins, service recoveries, and best-practice examples in the Hospitality Tracker for review with the EM and GM.
- Provide operational support during peak periods, ensuring member flow, class transitions, reception coverage, and general service delivery run seamlessly.
- Anticipate what members need before they even say it, then deliver thoughtful, personalised gestures that leave them smiling.
- Lead “Hum, Sing, Shout” activations that surprise, delight, and create memories worth sharing.
- Celebrate milestones, first visits, 100th workouts, birthdays, in ways that feel real, heartfelt, and unforgettable.
- Coach colleagues to spot opportunities for extraordinary hospitality and give them the courage to act.
- Experiment with new ideas, activations, and pop-ups that make Virgin Active feel like nowhere else.
- Capture and share memorable moments on social media, showcasing the culture of unreasonable hospitality and amplifying the member experience.
What we need from you
- A natural storyteller who can turn small details into big emotions.
- Previous experience of working in a customer centric role.
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Emotional intelligence in spades: empathy, compassion, and connection come naturally to you.
- Good communication skills.
- Flexibility to work across Virgin Active’s shifts, activations, and events.
Our Perks
- 30 days (including bank holidays) annual leave – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with your colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans, helping you become a personal finance expert.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services through Dexters, meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Duty Manager - London in England employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - London in England
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Active's values and mission. This way, you can show how your personal ethos aligns with theirs, making you a perfect fit for the Duty Manager role.
✨Tip Number 2
Practice your storytelling skills! As a Duty Manager, you'll need to convey emotions and create memorable experiences. Think of examples from your past roles where you turned a simple interaction into something special.
✨Tip Number 3
Be ready to showcase your interpersonal skills! During interviews, demonstrate your ability to connect with people. Share anecdotes that highlight your empathy and how you've positively impacted customer experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Virgin Active family.
We think you need these skills to ace Duty Manager - London in England
Some tips for your application 🫡
Show Your Storytelling Skills: As a Duty Manager, storytelling is key! Make sure your application reflects your ability to turn experiences into engaging narratives. Share examples of how you've created memorable moments in previous roles.
Highlight Your Customer-Centric Experience: We love candidates who put members first! In your application, emphasise any past roles where you’ve gone above and beyond for customers. This will show us you understand the importance of exceptional service.
Be Yourself: Let your personality shine through! We’re looking for someone with emotional intelligence and approachability. Use your application to convey your genuine passion for hospitality and connection with others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to see your application and get to know you better. Plus, it shows you’re serious about joining the Virgin Active family!
How to prepare for a job interview at Virgin Active
✨Know the Virgin Active Values
Before your interview, make sure you understand Virgin Active's core values and how they translate into their service. Think about how you can embody these values in your role as a Duty Manager and be ready to share examples of how you've done this in the past.
✨Showcase Your Storytelling Skills
As a natural storyteller, prepare to share anecdotes that highlight your ability to create memorable experiences for customers. Think of specific instances where your creativity and empathy transformed a regular interaction into something extraordinary.
✨Demonstrate Emotional Intelligence
During the interview, focus on showcasing your emotional intelligence. Be prepared to discuss how you connect with team members and customers, and provide examples of how you've handled challenging situations with empathy and compassion.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to manage emergencies. Think through scenarios related to club operations and member interactions, and be ready to explain how you would handle them effectively while maintaining a calm and compliant approach.