At a Glance
- Tasks: Engage and delight customers while ensuring top-notch service and safety standards.
- Company: Join the vibrant team at Virgin Active, a leader in fitness and wellness.
- Benefits: Enjoy 25 days annual leave, free gym membership, and exclusive discounts across Virgin Group.
- Other info: Opportunities for personal development and a supportive team culture.
- Why this job: Be part of a fun, dynamic environment where you can inspire others and grow.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Virgin Active have long committed to inspiring both new and current members to live an active life. There is a whole lot more to Virgin Active, there is a number of employees who work behind the scenes to support our clubs in delivering world class exercise experiences. We are looking for an Active Host to join our Team.
As Active Host, you will have excellent service, safety and standards at the forefront of your daily operation.
The role:
- Fully proficient in navigating operating systems and the administration required to record tasks.
- Create and drive a fun and effective engagement calendar to delightfully surprise our customers.
- Direct responsibility for all management duties in reception including ensuring your equipment and tools to do your job are in good working order.
- Your smile, professionalism, and personable manner will be the leading behaviour every time a Virgin Active team member, learner, or external partner enters the building, or makes contact with the support office.
- Building relationships at all levels will be the cornerstone of this role.
- The standards, cleanliness and premium look and feel of the support office will be a key responsibility for you, as well as everyone at the club.
- You will be proactive and proud to keep the club on brand.
What qualities does an Active Host need to join Virgin Active?
- Ensure the club telephony system is fully serviceable and correctly maintained at all times.
- Carry out the weekly banking process, including reconciliations to ensure that incomings and outgoings are in balance and any discrepancies promptly accounted for.
- Provide reporting on Academy lead management & proactive solutions on how to further promote courses.
- Produce weekly support office people CSAT reports to analyse areas we are doing well, and areas our service could improve on.
- As an experience lead, opening and closing the support office, in addition to servicing weekend responsibilities at times, will be a requirement.
- You will act as a member of one team with one goal, will always be yourself, and work hard.
- Most importantly, you dream big.
- You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing.
Our Perks
- 25 days (excluding bank holidays) annual leave – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with your colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- Access to Salary Finance for loans and savings plans, as well as help to become a personal finance expert.
- BUPA employer assistance programme with 4 free counselling sessions.
- Partner with Dexters for complimentary corporate letting services – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Active Host - London in England employer: Virgin Active
At Virgin Active, we pride ourselves on fostering a vibrant and supportive work culture that encourages personal growth and teamwork. As an Active Host in London, you will enjoy a range of benefits including a complimentary gym membership, generous annual leave, and access to mental health support, all while being part of a dynamic team dedicated to inspiring our members. With opportunities for professional development and a commitment to employee wellbeing, Virgin Active is an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Active Host - London in England
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Active's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your people skills! As an Active Host, you'll be all about building relationships. Role-play with a friend or family member to nail down your approach to engaging with customers and colleagues alike.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and keep everything running smoothly. Think of examples from your past experiences where you’ve kept things on track, especially in busy environments.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Active Host - London in England
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and how you can bring a smile to our members' faces.
Tailor Your Application:Make sure to tailor your application to the Active Host role. Highlight your experience with customer service and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, less is often more!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Active
✨Know the Brand
Before your interview, dive deep into Virgin Active's values and mission. Understand how they inspire members to lead active lives and think about how you can contribute to that vision as an Active Host.
✨Showcase Your People Skills
As an Active Host, building relationships is key. Prepare examples of how you've successfully engaged with customers or colleagues in the past. Highlight your professionalism and personable manner during the interview.
✨Be Ready for Practical Scenarios
Expect questions about handling reception duties and maintaining equipment. Brush up on your knowledge of operating systems and be prepared to discuss how you would ensure everything runs smoothly at the support office.
✨Bring Your Enthusiasm
Virgin Active values a fun and engaging atmosphere. Let your passion for fitness and customer service shine through. Share your ideas for creating an engaging calendar of activities that could delight members and enhance their experience.
