At a Glance
- Tasks: Lead a dynamic team, ensuring smooth store operations and delivering top-notch customer service.
- Company: Join KAUAI, part of the Virgin Active brand, passionate about health and nutrition.
- Benefits: Enjoy 30 days annual leave, pension fund, and 50% discount on meals.
- Other info: Get a complimentary Virgin Active membership and grow your career with us.
- Why this job: Be a leader in a vibrant environment focused on health and wellbeing.
- Qualifications: Three years of experience in management and food preparation knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
KAUAI, part of the Virgin Active brand, is passionate about health and wellbeing and promises to deliver nothing but the very best in food and nutrition. Serving the best quality ingredients means bringing customers real food that is, where possible, free of GMOs and has no additives, preservatives, artificial colourants, and flavourants. We make health and healthy eating habits accessible and exciting.
What qualities does a Store Manager need to join KAUAI?
- A friendly, calm and approachable nature with the ability to act quickly and effectively.
- Excellent attention to detail – nothing gets by without you noticing!
- Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately.
- Confident in your own ability to act as a leader and an ambassador of the KAUAI brand.
- Performs well under pressure in an organised manner.
- Acting as a member of one team with one goal.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:
- Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.
- Plans and prepares work schedules and assigns crew members to specific duties.
- Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.
- Directs compliance of crew with established company policies and procedures.
- Address gaps/concerns identified through store audit.
- Maintains appropriate staffing levels.
- Provides leadership, coaching, development and motivates crew members.
- Is a people’s person with good customer service ability.
- Timeously completes management tasks and checks.
- Maintains appropriate stock levels through ordering, receiving and rotation processes.
- Ensures correct portioning standards are followed for all products and services.
- Performs regular stock-take procedures and readily addresses variances.
- Executes sales promotion activities and directs crew members for merchandise displays.
- Manages controllable cost against set budgets for the store.
- Monitors expenditure of all costs within the store, ensuring all budgets adhered to.
- Recruits and interviews all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
- Addresses complaints and resolves problems.
QUALIFICATION/EXPERIENCE
- Three years related experience and/or training.
- Espresso Machine knowledge handy.
- Knowledge of food preparation.
- Food Hygiene Certification.
OUR PERKS
- 30 days annual leave.
- Pension fund.
- 50% discount on Kauai meals while on duty.
- Complimentary Virgin Active membership for yourself.
Duty Manager (Mill Hill East club) employer: Virgin Active
At KAUAI, part of the Virgin Active brand, we pride ourselves on fostering a vibrant work culture that prioritises health and wellbeing. As a Duty Manager at our Mill Hill East club, you will enjoy generous benefits such as 30 days of annual leave, a pension fund, and a 50% discount on meals while on duty, alongside a complimentary Virgin Active membership. We are committed to your professional growth, offering opportunities for leadership development and a supportive team environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager (Mill Hill East club)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Virgin Active. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Virgin Active
Don't be shy about reaching out to Virgin Active directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager (Mill Hill East club)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Virgin Active and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Virgin Active
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
