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- Tasks: Lead the transformation of our flagship Mayfair club into a social wellness destination.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: Enjoy 25 days annual leave, competitive bonuses, and complimentary memberships.
- Why this job: Shape the future of wellness while inspiring a community-focused environment.
- Qualifications: Experience in luxury hospitality or premium fitness with strong leadership skills.
- Other info: Be part of a dynamic team with excellent growth opportunities and innovative wellness initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
We are entering an exciting new chapter, particularly within our flagship Mayfair location, which is evolving into our Social Wellness Club, a destination designed not only for fitness, but for connection, belonging and personal wellbeing at the highest level. Every detail—from curated experiences to elevated hospitality—will redefine how members engage with wellness socially, physically and mentally. We take pride in recruiting visionary leaders who can pioneer this next stage of transformation.
The Club Director is responsible for leading the strategic transformation and operational excellence across luxury club environments, ensuring premium service, world-class hospitality and exceptional commercial performance. With Mayfair entering its transition to a social wellness destination, the Club Director will play a defining role in shaping this flagship model, setting standards that will influence the future of the organisation.
The Role
- Providing visionary leadership to guide General Managers through transformation and elevated service delivery.
- Pioneering new social wellness experiences tailored to every member's needs.
- Embedding refined hospitality standards that elevate Mayfair into a member-led community hub.
- Curating immersive programming—social events, exclusive activations, expert-led workshops and bespoke services.
- Ensuring Mayfair sets benchmark quality levels in atmosphere, design, service and experience.
- Driving commercial growth through premium offerings, partnerships, and revenue diversification.
Qualifications
- Experience within luxury hospitality, premium fitness, private members clubs or multi-site leadership.
- A deep understanding of exceptional guest experience and experiential service models.
- Strong commercial and brand-building capabilities, ideally involving transformation or service redesign.
- The ability to inspire leaders and teams in a fast-paced, high-expectation environment.
- Creativity and innovation to shape new-to-market wellness propositions.
- Passion for premium wellbeing, elevated service and experiential environments.
Benefits
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to Scottish Widows Pension with matched contributions up to 5%.
- Competitive bonus structure.
- Complimentary Virgin Active membership for you and a buddy – plus free membership for your children and access to Club V.
- Private Dental and Healthcare Insurance – because your physical health matters.
- Life Assurance 4x your salary – peace of mind for you and your loved ones.
- Discounts across Virgin Active – including guest passes and 50% off PT sessions.
- Join the Virgin Family – enjoy exclusive discounts with Virgin Atlantic, Virgin Holidays, Virgin Media/O2, and more.
- 20% off food and drink at our KAUAI branches.
- Access to Salary Finance for loans, savings plans, and financial wellbeing support.
- Mental health support through our BUPA Employee Assistance Programme, including 4 free counselling sessions.
- Complimentary corporate letting services with Dexters – no tenant charges.
- Access to ePoints with online retailer discounts.
- Discounts on Virgin Active Academy courses – perfect for pursuing your passion.
Club Director employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Club Director
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Slide into the DMs of the job poster on LinkedIn or other platforms. A friendly, direct message can make you stand out and show your enthusiasm for the Club Director role at Virgin Active.
✨Tip Number 2
Network like a pro! Reach out to current or former employees at Virgin Active. They can give you insider tips on the company culture and what it takes to thrive in the Club Director position. Plus, a referral can work wonders!
✨Tip Number 3
Show off your passion for wellness! When you get the chance to chat with someone from the team, share your ideas on how to elevate the member experience at Mayfair. This will demonstrate your creativity and commitment to the brand's values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Virgin Active family and ready to lead the transformation in the social wellness space.
We think you need these skills to ace Club Director
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your passion for wellness shine through! We want to see how you connect with the values of Virgin Active and how you can contribute to creating a unique leisure experience.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury hospitality or fitness. We’re looking for leaders who can inspire teams and drive transformation, so share specific examples that showcase your skills and achievements.
Be Creative and Innovative: This role is all about pioneering new social wellness experiences. Don’t be afraid to think outside the box in your application! Share any creative ideas you have that could elevate the member experience at our Mayfair location.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead our Club Management team!
How to prepare for a job interview at Virgin Active
✨Know the Brand Inside Out
Before your interview, dive deep into Virgin Active's values and mission. Understand how they aim to change lives through wellness and what makes their Mayfair location unique. This knowledge will help you align your answers with their vision and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Style
As a Club Director, you'll need to inspire and lead teams through transformation. Prepare examples of how you've successfully led teams in high-pressure environments, focusing on your ability to elevate service delivery and create exceptional guest experiences. Be ready to discuss your approach to fostering a member-led community.
✨Be Creative with Wellness Ideas
Think outside the box about social wellness experiences that could be introduced at the Mayfair club. Bring ideas for immersive programming or exclusive events that cater to members' needs. This will show your innovative thinking and passion for creating a vibrant community hub.
✨Prepare for Commercial Discussions
Understand the commercial aspects of running a luxury club. Be prepared to discuss strategies for driving growth through premium offerings and partnerships. Highlight any past experiences where you've successfully contributed to revenue diversification or brand-building initiatives.