At a Glance
- Tasks: Elevate member experiences and meet sales goals in a vibrant club environment.
- Company: Join Virgin Active, a leader in wellness and leisure.
- Benefits: Enjoy 30 days annual leave, complimentary memberships, and discounts across Virgin brands.
- Other info: Access to financial support, mental health resources, and exclusive training discounts.
- Why this job: Make a real impact on members' lives while growing your career in a supportive team.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
As a Sales Membership Consultant, you and your team are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.
The Role:
- Acting as the point of contact for members, elevating their member experience at every touchpoint.
- Addressing member inquiries and upholding meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently providing exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Requirements:
- Previous experience of working in a customer-centric, target-driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
Benefits:
- 30 days (including bank holidays) annual leave - and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too.
- Discounts across Virgin Active - everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services with Dexters.
- Access to ePoints, offering online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Sales Membership Consultant in City of Westminster employer: Virgin Active
Virgin Active is an exceptional employer dedicated to enhancing lives through wellness, offering a vibrant work culture that prioritises employee wellbeing and growth. As a Sales Membership Consultant, you will enjoy a range of benefits including complimentary memberships, discounts across Virgin brands, and access to mental health support, all while working in a dynamic environment that fosters teamwork and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Consultant in City of Westminster
✨Tip Number 1
Get to know Virgin Active's values inside out! When you walk into that interview, show us how you embody those values in your previous roles. It’s all about demonstrating that you’re not just a fit for the job, but a fit for our culture.
✨Tip Number 2
Practice your pitch! You’ll want to highlight your sales achievements and how you’ve met targets in the past. We love numbers, so be ready to share specific examples of how you’ve driven growth and retention.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re genuinely interested in the role and the club. Ask about team dynamics, membership goals, or even how we ensure a great member experience.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by our hiring team. Plus, it shows you’re proactive and keen to join the Virgin Active family. Let’s make this happen!
We think you need these skills to ace Sales Membership Consultant in City of Westminster
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your enthusiasm for wellness and fitness shine through. We want to see how you can contribute to changing lives for the better, just like we do at Virgin Active!
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or sales. We love seeing how your past roles have prepared you to meet our membership goals and provide exceptional service to our members.
Be Personable:Use a friendly and approachable tone in your application. We value strong interpersonal skills, so show us how you connect with people and create a warm atmosphere, even through your written words.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team at Virgin Active.
How to prepare for a job interview at Virgin Active
✨Know Your Stuff
Before the interview, make sure you understand Virgin Active's values and how they relate to wellness. Familiarise yourself with their services and membership offerings so you can speak confidently about how you would enhance the member experience.
✨Showcase Your Sales Skills
Prepare examples of your past sales achievements, especially in customer-centric roles. Be ready to discuss how you met or exceeded targets and how you can apply those strategies to help Virgin Active achieve its membership goals.
✨Be Personable and Approachable
Since this role is all about building relationships, practice your interpersonal skills. Think of ways to demonstrate your ability to connect with members and prospects during the interview, showing that you can create a warm and inviting atmosphere.
✨Ask Insightful Questions
Prepare thoughtful questions about the club's culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if Virgin Active is the right fit for you.
