At a Glance
- Tasks: Elevate member experiences and meet sales targets in a vibrant club environment.
- Company: Join Virgin Active, a leader in wellness and leisure.
- Benefits: 30 days annual leave, complimentary membership, discounts, and financial support.
- Other info: Enjoy excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact on members' lives while growing your career in a fun atmosphere.
- Qualifications: Strong interpersonal skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
As a Sales Membership Consultant, you and your team are responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.
The Role- Acting as the point of contact for members, elevating their member experience at every touchpoint.
- Addressing member inquiries and upholding meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently providing exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
- 30 days (including bank holidays) annual leave – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services with Dexters.
- Access to ePoints, offering online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Sales Membership Consultant in Cheswick Green employer: Virgin Active
At Virgin Active, we are passionate about transforming lives through wellness, and as a Sales Membership Consultant, you will be at the forefront of this mission. Our vibrant work culture fosters collaboration and personal growth, offering extensive benefits such as complimentary memberships, generous annual leave, and access to exclusive discounts across the Virgin Group. Join us in creating an exceptional member experience while enjoying a supportive environment that prioritises your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Membership Consultant in Cheswick Green
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Active's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the Sales Membership Consultant role.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the best choice for the role. Highlight your customer service skills and any experience you have in sales or membership roles to really stand out.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Virgin Active, which can help you tailor your approach.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Membership Consultant in Cheswick Green
Some tips for your application 🫡
Show Your Passion for Wellness:When you're writing your application, let your enthusiasm for wellness shine through! We want to see how you connect with our mission of changing lives for the better. Share any personal experiences or insights that highlight your commitment to health and fitness.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Sales Membership Consultant. Highlight your customer service skills and any relevant experience in sales or membership roles. We love seeing how you can meet our targets and contribute to our club's success!
Be Personable and Approachable:Since this role is all about connecting with members and prospects, use a friendly tone in your application. Show us that you have strong interpersonal skills and can create a warm atmosphere. Remember, we’re looking for someone who can elevate the member experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining the Virgin Active family. We can’t wait to hear from you!
How to prepare for a job interview at Virgin Active
✨Know the Virgin Active Values
Before your interview, take some time to familiarise yourself with Virgin Active's core values. Understanding their commitment to wellness and exceptional service will help you align your answers with what they stand for, showing that you're a great fit for their team.
✨Prepare for Sales Scenarios
Since the role focuses on meeting membership goals, think of specific sales scenarios you can discuss. Prepare examples of how you've successfully met targets in previous roles or how you would approach selling memberships tailored to individual needs.
✨Showcase Your Interpersonal Skills
As a Sales Membership Consultant, strong interpersonal skills are key. During the interview, demonstrate your approachability and communication skills by engaging with your interviewer. Ask questions and show genuine interest in their responses to create a warm atmosphere.
✨Highlight Flexibility and Team Spirit
The role requires flexibility and teamwork, so be ready to share experiences where you've adapted to changing situations or collaborated effectively with others. This will illustrate your dedication to supporting the club's operations and leading by example.
