At a Glance
- Tasks: Inspire new members on their wellness journey and deliver exceptional onboarding experiences.
- Company: Join Virgin Active, a leader in wellness and leisure transformation.
- Benefits: 30 days annual leave, complimentary membership, discounts, and mental health support.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Be the first impression that shapes member experiences in a vibrant community.
- Qualifications: Sales or customer service experience with a passion for wellness and connection.
The predicted salary is between 31500 - 38500 £ per year.
Virgin Active are committed to changing people’s lives for the better through wellness.
Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs.
All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world-class member experience.
We are now looking for a New Member & Sales Host to join our Acquisition Team.
Its a truly exciting time to be joining Virgin Active.
We are transforming our clubs and redefining who we are — evolving into social wellness clubs that connect people, movement, relaxation and community all under one roof.
With refurbishments underway across the majority of our estate and a renewed focus on experience-led wellness, this role plays a key part in shaping the first impression of our new era.
The New Member & Sales Host is responsible for inspiring people to begin their wellness journey, delivering an exceptional sales and onboarding experience, and ensuring every new member feels welcomed, valued and supported through their first 90 days.
You are the first impression of the club and a core part of building long-term member relationships.
The Role
- Take ownership of individual membership sales targets, contributing to overall club growth and retention.
- Engage prospects with empathy and curiosity, delivering value-led tours based on their goals and motivations.
- Drive self-generated leads and maintain consistent follow-up using CRM systems.
- Personally welcome new members and deliver a tailored onboarding experience.
- Guide members through their first 90 days, ensuring regular engagement and a sense of belonging.
- Create moments of generosity that surprise and delight, bringing Unreasonable Hospitality to life.
- Encourage participation across classes, PT, recovery, and club services.
- Collaborate with instructors, trainers, and club teams to ensure a seamless experience.
- Maintain high standards of administration, time management, and communication.
- Support the smooth operation of the club and uphold all Virgin Active brand standards.
Experience
- Previous experience in sales, hospitality, wellness, or customer-facing environments (desirable).
- A strong passion for people, wellness, and meaningful connection.
- The ability to meet and exceed targets while delivering a premium experience.
- Excellent communication and interpersonal skills – warm, confident, and engaging.
- Strong organisational skills with attention to detail and follow-through.
- A proactive, positive attitude and a natural sense of care and hospitality.
- Flexibility to work early mornings, evenings, weekends, and club events.
- Our Perks
- 30 days (including bank holidays) annual leave - and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active - everything from guest passes to 50% off PT sessions.
- You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
- Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services - meaning no tenant charges.
- Access to e Points, offering loads of online discounts to retailers.
- Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
- #J-18808-Ljbffr
New Member & Sales Host in Cheswick Green employer: Virgin Active
At Virgin Active, we pride ourselves on being an exceptional employer that fosters a vibrant and health-focused work culture. As a Wellness Café Team Member at KAUAI in the UK, you'll enjoy a supportive environment that encourages personal growth, offers competitive benefits like staff discounts and complimentary gym memberships, and promotes teamwork among passionate individuals dedicated to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land New Member & Sales Host in Cheswick Green
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like Virgin Active!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like Virgin Active.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like Virgin Active.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at Virgin Active!
We think you need these skills to ace New Member & Sales Host in Cheswick Green
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at Virgin Active
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with Virgin Active's Values
Before the interview, dig deep into Virgin Active's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
