Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service.
Responsibilities
- Act as the point of contact for members, elevating their member experience at every touchpoint.
- Address member inquiries and uphold meticulous standards of administration and support.
- Create a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House to providing new Member visits.
- Take ownership of membership targets, striving for excellence in sales, retention, and growth every month.
- Ensure that all activity targets are met to achieve the desired net growth.
- Tailor membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Provide advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Support the smooth operation of your club and consistently provide exceptional customer service to all.
- Take on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
Qualifications
- Previous experience of working in a customer‑centric, target‑driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
Benefits
- 30 days (including bank holidays) annual leave.
- The Peoples Pension with a 3% employer contribution.
- Complimentary Virgin Active membership for you and a buddy, with access for your children and the ability to take advantage of our Club V.
- Discounts across Virgin Active, including guest passes and up to 50% off PT sessions.
- Part of the Virgin Family network, giving access to discounts from Virgin Atlantic, Virgin Holidays, Virgin Media/O2 and more.
- 20% off food and drink at our clubs.
- Salary Finance support for loans and savings plans.
- BUPA employer assistance programme providing four free counselling sessions.
- Partner with Dexters for complimentary corporate letting services (no tenant charges).
- Access to ePoints for online discounts to retailers.
- Discounts on all Virgin Academy courses, taught by top instructors.
Sales Membership Consultant in Chelmsford employer: Virgin Active
At Virgin Active, we pride ourselves on being an exceptional employer that fosters a vibrant and health-focused work culture. As a Wellness Café Team Member at KAUAI in the UK, you'll enjoy a supportive environment that encourages personal growth, offers competitive benefits like staff discounts and complimentary gym memberships, and promotes teamwork among passionate individuals dedicated to enhancing customer experiences.
