Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for membership enquiries and ensure a memorable customer journey.
- Company: Join Virgin Active, a leader in wellness and leisure experiences.
- Benefits: Enjoy 25 days annual leave, complimentary gym membership, and discounts across Virgin brands.
- Why this job: Make a real impact on people's lives while working in a vibrant, supportive culture.
- Qualifications: Sales or customer service experience preferred; health club background is a plus.
- Other info: Access to mental health support and financial advice services.
The predicted salary is between 28800 - 43200 £ per year.
Virgin Active are committed to changing people\’s lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience. We are looking for three Central Memberships Specialists to join our Membership team.
The Role
- Act as first point of contact for membership enquiries for all Virgin Active clubs from new prospects and previous members and ensuring an efficient, professional and memorable customer journey.
- Always communicate effectively and professionally across calls, emails and digital platforms.
- Ensure all opportunities are maximised by building rapport through conversing with prospects and providing a personal experience.
- Ensuring calls coming through on the payment and internal lines are all answered and the queries dealt with appropriately.
- Making proactive calls to customers in debt to collect overdue membership fees owed to Virgin Active to support continuation of membership.
- Making proactive calls to customers with a cancelled Direct Debit to re-instate and support continuation of membership.
- Making proactive calls to annual members to renew their membership.
- Answering any questions staff and members may have regarding debt and accounts.
- Implementing transactions from customers with overdue debt where it is not possible to do so via another method.
- Supporting the business with retention campaigns including but not limited to the processing of campaigns and campaign management.
- Updating the membership system with all communications with customers.
- At all times, communicate professionally with customers to continue the experience with Virgin Active so that the customers is retained if at all possible.
Experience
- Sales Experience would be ideal.
- Previous experience of working within health club (desirable but not essential).
- Previous customer service experience within a customer centric environment.
Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
- Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up 5%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
- Life Assurance 4x your salary – which we hope you will not need.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
- You will join Virgin Family – where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
- Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
#J-18808-Ljbffr
Central Membership Specialist (Support Office) employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Membership Specialist (Support Office)
✨Tip Number 1
Familiarise yourself with Virgin Active's values and brand standards. Understanding their commitment to wellness and customer experience will help you align your communication style and approach during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Central Membership Specialist. This will prepare you to handle enquiries and complaints effectively, showcasing your ability to provide a memorable customer journey.
✨Tip Number 3
Network with current or former employees of Virgin Active to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a candidate and how to present yourself accordingly.
✨Tip Number 4
Demonstrate your proactive approach by preparing examples of how you've successfully managed customer relationships or resolved issues in previous roles. This will highlight your suitability for the role and your commitment to enhancing the member experience.
We think you need these skills to ace Central Membership Specialist (Support Office)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Central Membership Specialist position. Tailor your application to highlight relevant experiences that align with Virgin Active's values and the specific duties outlined.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for wellness and customer service. Mention how your previous experiences in sales or customer-centric environments make you a great fit for the role. Be sure to express your enthusiasm for contributing to the Virgin Active team.
Highlight Relevant Experience: In your CV, emphasise any sales experience or customer service roles you've held, particularly in health clubs or similar environments. Use specific examples to demonstrate how you've successfully managed customer relationships and resolved issues.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role at Virgin Active.
How to prepare for a job interview at Virgin Active
✨Know the Virgin Active Values
Familiarise yourself with Virgin Active's core values and mission. During the interview, demonstrate how your personal values align with theirs, especially in terms of wellness and customer service.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face as a Central Membership Specialist. Be ready to discuss how you would handle membership enquiries, debt collection, and retention strategies effectively.
✨Showcase Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and professionally. Use examples from your past experiences to illustrate your ability to build rapport and provide excellent customer service.
✨Highlight Relevant Experience
If you have sales or customer service experience, make sure to highlight it during the interview. Discuss specific achievements or challenges you've overcome that relate to the responsibilities of the role.