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For Companies At a Glance
- Tasks: Support our membership management system and resolve customer queries while learning from experienced team members.
- Company: Join Virgin Active, a leader in wellness and leisure, dedicated to enhancing lives through fitness.
- Benefits: Enjoy 25 days annual leave, complimentary gym membership, and discounts across Virgin brands.
- Why this job: Be part of a dynamic team that values growth, fun, and making a positive impact on members' lives.
- Qualifications: Basic IT skills, good communication, customer service experience, and a passion for technology are essential.
- Other info: Opportunities for professional development and access to mental health support are available.
The predicted salary is between 30000 - 42000 £ per year.
Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. We take value in recruiting the very best team members who work behind the scenes to support our clubs in delivering a world class member experience.
As Applications Analyst, you will be an ambassador for our membership management system and related applications, delivering excellent support, configuration of releases and system improvements.
The Role
- Providing 3rd line support for our membership management system and related applications, including resolving support issues and customer queries.
- Configuration of our membership management system and related applications with requested business changes (this may require some out of hours support).
- Supporting the testing process for new system releases and updates.
- Documenting system issues and maintaining support documentation.
- Learning from senior team members about system functionality and business processes.
- Being a great team member, supporting your team and the wider Virgin Active team.
What qualities does an Applications Analyst need to join Virgin Active?
- Basic understanding and experience of IT systems and applications.
- Good communication skills and eagerness to learn.
- Excellent customer service skills.
- Attention to detail and a commitment to quality.
- Ability to work well as part of a team.
- Enthusiasm for technology and problem-solving.
- Basic IT skills including Microsoft Office (especially Excel).
- Willingness to learn in a fast-paced environment.
- Positive attitude and desire to grow professionally.
You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing.
Our Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3% OR Access to Scottish Widows Pension with us matching contributions up to 5%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too.
- Private Dental and Healthcare Insurance – your physical health is important, and we want you to have access to healthcare should you require it.
- Life Assurance 4x your salary – which we hope you will not need.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family - communicate with colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- 20% off food and drink at our KAUAI branches located in clubs.
- Access to Salary Finance for loans and savings plans.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services through Dexters.
- Access to ePoints, offering online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Applications Analyst – Member Management (Support Office) employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Analyst – Member Management (Support Office)
✨Tip Number 1
Familiarise yourself with Virgin Active's membership management system and related applications. Understanding the specific tools and technologies they use will give you a significant edge during interviews, as you'll be able to speak knowledgeably about how you can contribute.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've resolved IT issues in the past. Be ready to discuss these scenarios in detail, highlighting your analytical thinking and customer service approach.
✨Tip Number 3
Network with current or former employees of Virgin Active on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your enthusiasm for technology by staying updated on the latest trends in IT systems and applications. Mention any relevant courses or certifications you've completed, as this shows your commitment to professional growth and learning.
We think you need these skills to ace Applications Analyst – Member Management (Support Office)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Applications Analyst position. Understand the key responsibilities and required skills, such as IT systems knowledge and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise your understanding of IT systems, communication skills, and any previous experience in support roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific Virgin Active values that resonate with you and how you can contribute to their mission of enhancing wellness.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in past roles. Highlight your attention to detail and commitment to quality, which are crucial for the Applications Analyst position.
How to prepare for a job interview at Virgin Active
✨Show Your Passion for Wellness
Since Virgin Active is all about changing lives through wellness, make sure to express your enthusiasm for health and fitness during the interview. Share any personal experiences or interests that align with their mission, as this will demonstrate your commitment to their values.
✨Highlight Your IT Skills
As an Applications Analyst, you'll need a basic understanding of IT systems. Be prepared to discuss your experience with similar applications and how you've used technology to solve problems in the past. Mention specific tools or software you are familiar with, especially Microsoft Office and Excel.
✨Emphasise Teamwork and Communication
Virgin Active values great team members, so be ready to talk about your experiences working in teams. Provide examples of how you've communicated effectively with colleagues and supported them in achieving common goals. This will show that you can fit into their collaborative culture.
✨Demonstrate Your Eagerness to Learn
The role requires a willingness to learn in a fast-paced environment. Share instances where you've taken the initiative to learn new skills or adapt to changes. This will highlight your positive attitude and desire to grow professionally, which aligns perfectly with what Virgin Active is looking for.
