At a Glance
- Tasks: Engage and inspire members while ensuring top-notch service and safety standards.
- Company: Join the vibrant team at Virgin Active, a leader in fitness and wellness.
- Benefits: Enjoy 25 days annual leave, complimentary memberships, and exclusive discounts.
- Other info: Opportunities for personal growth and development within the Virgin family.
- Why this job: Be part of a fun, dynamic environment where you can make a real impact.
- Qualifications: Strong communication skills and a passion for fitness and customer service.
The predicted salary is between 20000 - 25000 £ per year.
Virgin Active have long committed to inspiring both new and current members to live an active life. There is a whole lot more to Virgin Active, there is a number of employees who work behind the scenes to support our clubs in delivering world class exercise experiences. We are looking for an Active Host to join our Team. As an Active Host, you will have excellent service, safety and standards will be at the forefront of your daily operation.
Responsibilities
- Fully proficient in navigating operating systems and the administration required to record tasks.
- Create and drive a fun and effective engagement calendar to delightfully surprise our customers.
- Direct responsibility for all management duties in reception including ensuring your equipment and tools used to do your job are in good working order.
- Your smile, professionalism, and personable manner will be the leading behaviour every time a Virgin Active team member, learner, or external partner enters the building, or makes contact with the support office.
- Building relationships at all levels will be the cornerstone of this role.
- The standards, cleanliness and premium look and feel of the support office will be a key responsibility for you, as well as everyone at the club.
- Proactive and proud to keep the club on brand.
Qualities and Requirements
- Ensure the club telephony system is fully serviceable and correctly maintained at all times.
- Carry out the weekly banking process, including reconciliations to ensure that incomings and outgoings are balanced and any discrepancies promptly accounted for.
- Provide reporting on Academy lead management and proactive solutions on how to further promote courses.
- Produce weekly support office people CSAT reports to analyze areas we are doing well, and areas our service could improve on.
- As an experience lead, opening and closing the support office, and servicing weekend responsibilities at times will be a requirement.
- Act as a member of one team with one goal, always be yourself, and work hard.
- Dream big and always look for ways to learn and improve, to inspire people while having fun and doing the right thing.
Benefits
- 25 days (excluding bank holidays) annual leave – and we want you to take them.
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy.
- Free membership for your children, and ability to take advantage of our Club V.
- Discounts across Virgin Active – everything from guest passes to 50% off PT sessions.
- Join Virgin Family – communicate with colleagues across Virgin Group, with many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2).
- Access to Salary Finance for loans and savings plans, helping you become a personal finance expert.
- BUPA employer assistance programme with 4 free counselling sessions.
- Complimentary corporate letting services through Dexters – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Discount on all Academy courses, trained by the very best instructors.
Active Host employer: Virgin Active
Virgin Active is an exceptional employer that prioritises the well-being and growth of its employees while fostering a vibrant and supportive work culture. As an Active Host, you will enjoy a range of benefits including generous annual leave, complimentary gym memberships, and access to mental health support, all within a dynamic environment that encourages personal development and teamwork. With opportunities to engage with colleagues across the Virgin Group and discounts on various services, working at Virgin Active means being part of a community that values fun, professionalism, and a commitment to inspiring others.
StudySmarter Expert Advice🤫
We think this is how you could land Active Host
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Active's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant community.
✨Tip Number 2
Practice your people skills! As an Active Host, you'll be the face of Virgin Active. Role-play common scenarios with friends or family to boost your confidence in engaging with customers and colleagues alike.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage tasks and keep things running smoothly. Think of examples where you've successfully juggled multiple responsibilities – this will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Virgin Active family. Don’t miss out on this opportunity!
We think you need these skills to ace Active Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and how you can bring a fun vibe to our team.
Tailor Your Application:Make sure to tailor your application to the Active Host role. Highlight your experience with customer service and any relevant skills that match the job description. We love seeing how you connect your background to what we do at Virgin Active!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just like our operating systems!
How to prepare for a job interview at Virgin Active
✨Know the Company Inside Out
Before your interview, take some time to research Virgin Active. Understand their mission, values, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As an Active Host, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully built relationships or provided excellent customer service. Be ready to demonstrate how your personable manner can enhance the member experience.
✨Be Proactive and Solution-Oriented
Think about times when you've identified a problem and taken the initiative to solve it. Virgin Active values proactive team members, so come prepared with ideas on how you could improve engagement or streamline operations in the support office.
✨Dress the Part and Bring Your Energy
First impressions matter! Dress smartly and professionally to reflect the premium look and feel of Virgin Active. Also, bring your enthusiasm and energy to the interview; they want to see that you’re excited about the role and ready to inspire others!
