At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for our team.
- Company: Join a dynamic organisation focused on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to learn and advance your career in a supportive environment.
- Why this job: Be the go-to tech hero and make a real difference in our workplace.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused IT Support Technician (1st & 2nd Line) to provide high-quality technical support across the organisation. The successful candidate will be responsible for resolving day-to-day IT issues, supporting users with hardware, software, and cloud-based services, and ensuring systems operate efficiently with minimal disruption. You will be the main point of contact for our employees; liaising, recording, and resolving issues internally on our service desk. You will also be responsible for elevating work to our 3rd party IT business partners ensuring sufficient technical information is provided to support and resolve their workloads as well as maintaining good relationships for the business. This is an office-based role working between two sites in Wellingborough.
Required skills
- Strong communication and interpersonal skills
- Attention to technical detail
- Good organisational and time management skills
- Knowledge of Windows desktop and Windows server operating systems
- Active Directory user and device management
- Basic TCP/IP networking knowledge (DHCP/DNS)
- Microsoft 365 account and Email management (O365, Azure)
- Knowledge and understanding of security standards
- Excellent Microsoft Office skills around Outlook, Word, and Excel
- Experience of digital communication platforms such as MS Teams and Skype
- Full UK driving licence and access to own vehicle (required for travel between sites as part of the role)
Duties and responsibilities
- Act as the first point of contact for IT support, logging and managing incidents and service requests via phone, email, or ticketing system
- Deliver 2nd line support for more complex technical issues, including system errors, server support, network faults, and application support
- Take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the IT Service manager
- Support and administer Microsoft 365 services, including Exchange Online, Teams, and SharePoint
- Maintain and manage Active Directory (on-prem and Azure AD/Entra ID), including user accounts, permissions, and group policies
- Provide support and basic administration across the Microsoft Azure stack, including virtual machines, storage, networking, and identity services, Intune
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
- Assist with system monitoring, patching, upgrades, and routine maintenance activities
- Escalate unresolved issues to 3rd line support or third-party vendors as required
- Maintain accurate documentation of incidents, changes, and procedures
- Contribute to continuous improvement of IT processes and knowledge base
- Management of printing fleet and monitoring/ordering of consumables
- Supporting the production and warehousing environments to maintain productivity and uptime
- Assist senior IT staff in projects and rollouts of new systems
- Comply with company security policies and procedures as a priority of all work undertaken
- Explain to staff members, of any level, why some requested actions are not permitted
Skills & Experience
- Proven experience in a 1st/2nd line IT support role
- Strong knowledge of Windows operating systems and Microsoft 365
- Hands-on experience with Active Directory and Azure Active Directory (Entra ID)
- Familiarity with the Azure stack, including virtualisation, networking, and cloud resource management
- Experience with hardware troubleshooting and device management
- Strong problem-solving skills and the ability to diagnose technical issues effectively
Knowledge of the following would be beneficial but not essential
- Acronis Products and Services
- 8x8 Products and Services
- Tensor Products and Services
- Cisco Products & Services
- VLANS
Personal Attributes
- Customer-focused with excellent communication skills
- Ability to prioritise workload and manage multiple tasks
- Proactive and adaptable approach to problem-solving
- Team-oriented with a willingness to learn and develop technical expertise
Information Technology Support Technician in Wellingborough employer: Virani Food Products Limited
Join a dynamic and supportive team as an IT Support Technician in Wellingborough, where your proactive approach will be valued in delivering high-quality technical support. Our company fosters a collaborative work culture that prioritises employee growth, offering opportunities for skill development and career advancement while ensuring a healthy work-life balance. With a focus on innovation and continuous improvement, you will play a crucial role in maintaining efficient IT operations across our sites, making this an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Virani Food Products Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician in Wellingborough
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry professionals. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software to demonstrate your technical abilities. This not only boosts your CV but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT support scenarios and practice your responses. We want you to feel confident when discussing how you’d handle real-life issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from proactive candidates who take the initiative to reach out directly.
We think you need these skills to ace Information Technology Support Technician in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows operating systems and Microsoft 365. We want to see how your skills match the job description, so don’t be shy about showcasing your IT support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Technician role. Mention your customer-focused approach and any relevant experiences that demonstrate your problem-solving skills.
Show Off Your Communication Skills:Since you'll be the main point of contact for our employees, it's crucial to highlight your strong communication skills. In your application, give examples of how you've effectively communicated technical information to non-technical users in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Virani Food Products Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft 365, and Active Directory. Be ready to discuss specific technical issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be the main point of contact for IT support, it's crucial to demonstrate strong communication skills. Practice explaining complex technical concepts in simple terms, as you'll need to help users of all levels understand the solutions you're providing.
✨Show Your Customer-Focused Attitude
Prepare examples that highlight your proactive and customer-focused approach. Think of times when you went above and beyond to assist a user or improve a process, as this will resonate well with the interviewers looking for someone who prioritises user satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to diagnose a problem or explain how you'd handle a specific IT issue. Practising these types of questions can help you articulate your thought process and demonstrate your technical expertise effectively.
