At a Glance
- Tasks: Lead a team to manage customer technical requests and improve service delivery.
- Company: Dynamic company focused on customer satisfaction and continuous improvement.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a collaborative team dedicated to excellence and innovation.
- Why this job: Make a real impact by enhancing customer experiences and driving positive change.
- Qualifications: Experience in customer service and technical documentation is essential.
The predicted salary is between 50000 - 60000 £ per year.
Overall purpose: Leading and supporting the customer technical function by dealing with customer technical information requests, compiling and updating specifications/technical documentation and ensuring accurate information across all platforms including customer portals.
Responsibilities include:
- Prioritising, allocating and completing customer technical inbox requests, liaising with customers directly to clarify needs and agree completion dates.
- Operating a strong customer service ethos to endeavour to exceed internal and external customer expectations.
- Driving continuous improvement through direct areas of responsibility and influencing positive business change, using KPIs as a measure of improvement.
- Utilising experience of different systems/working methods to achieve more efficient and effective ways of working.
- Leading a small team of technologists developing best working practice and more effective ways of working.
- Accurately completing/approving technical documentation, including specifications, risk assessments, SAQs, supply chain maps and horizon scanning alerts.
Duties include:
- Completion of technical requests, liaising with internal and external customers to clarify needs and agree completion dates.
- Compiling, updating and reviewing finished product specifications (Virani, Legumology), SAQs, supply chain maps and risk assessments.
- Creating, updating and uploading relevant specifications and other documents e.g. company position statements onto customer portals e.g. allergen position statement.
- Administration, reporting and co-ordination of horizon scanning alerts.
- Raising non-conformances/complaints with relevant parties and following through to effective resolution and response to customer as required.
- Assisting in the development/maintenance of the company’s quality management system to ensure compliance with internal and external standards such as the BRC Global Standard for Food Safety.
Lead Customer Technologist employer: Virani Food Products Limited
As a Lead Customer Technologist, you will thrive in a dynamic work environment that prioritises customer service excellence and continuous improvement. Our company fosters a collaborative culture where your expertise will directly influence positive business change, while offering ample opportunities for professional growth and development. Located in a vibrant area, we provide a supportive atmosphere that values innovation and teamwork, making us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Details:
Virani Food Products Limited Recruitment Team
