At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and maintain tech systems.
- Company: Join a dynamic team in a thriving tech environment.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Office-based role with travel between sites and a supportive team culture.
- Why this job: Kickstart your IT career while making a real difference in the workplace.
- Qualifications: Strong communication skills and basic IT knowledge required.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a proactive and customer-focused IT Support Technician (1st line) to liaise, record, and resolve issues internally on our service desk. You will also be responsible for elevating work to our 3rd party IT business partners, ensuring sufficient technical information is provided to support and resolve their workloads, as well as maintaining good relationships for the business. This is an office-based role working between two sites in Wellingborough.
Required skills:
- Strong communication and interpersonal skills
- Attention to technical detail
- Good organisational and time management skills
- Knowledge of Windows desktop and Windows server operating systems
- Active Directory user and device management
- Basic TCP/IP networking knowledge (DHCP/DNS)
- Microsoft 365 account and Email management (O365, Azure)
- Knowledge and understanding of security standards
- Excellent Microsoft Office skills around Outlook, Word, and Excel
- Experience of digital communication platforms such as MS Teams and Skype
- Full UK driving licence and access to own vehicle (required for travel between sites as part of the role)
Duties and responsibilities:
- Act as the first point of contact for IT support, logging and managing incidents and service requests via phone, email, or ticketing system
- Deliver 2nd line support for more complex technical issues, including system errors, server support, network faults, and application support
- Take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the IT Service Manager
- Support and administer Microsoft 365 services, including Exchange Online, Teams, and SharePoint
- Maintain and manage Active Directory (on-prem and Azure AD/Entra ID), including user accounts, permissions, and group policies
- Provide support and basic administration across the Microsoft Azure stack, including virtual machines, storage, networking, and identity services, Intune
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
- Assist with system monitoring, patching, upgrades, and routine maintenance activities
- Escalate unresolved issues to 3rd line support or third-party vendors as required
- Maintain accurate documentation of incidents, changes, and procedures
- Contribute to continuous improvement of IT processes and knowledge base
- Management of printing fleet and monitoring/ordering of consumables
- Support the production and warehousing environments to maintain productivity and uptime
- Assist senior IT staff in projects and rollouts of new systems
- Comply with company security policies and procedures as a priority of all work undertaken
- Explain to staff members, of any level, why some requested actions are not permitted
Information Technology Support Technician employer: Virani Food Products Limited
Join a dynamic and supportive team as an IT Support Technician in Wellingborough, where your proactive approach and technical expertise will be valued. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact. Enjoy the unique advantage of working across two sites, enhancing your experience and relationships within the organisation.
Contact Details:
Virani Food Products Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an IT Support Technician, you'll need to explain technical issues clearly. Try role-playing with a friend or family member to get comfortable with breaking down complex topics into simple terms.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Prepare examples of past experiences where you've successfully resolved technical issues. This will demonstrate your ability to take ownership of support calls and find effective solutions.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your strong communication and interpersonal skills in your application. We want to see how you can connect with others and tackle technical issues head-on!
Be Detail-Oriented:When describing your experience, pay attention to the technical details. Mention your knowledge of Windows operating systems, Active Directory, and Microsoft 365. We love candidates who know their stuff!
Organise Your Application:Good organisational skills are key for this role. Structure your application clearly, making it easy for us to see your qualifications and experiences. A tidy application reflects a tidy mind!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Virani Food Products Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop and server operating systems, Active Directory, and basic networking concepts like TCP/IP. Being able to discuss these topics confidently will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Show Off Your Communication Skills
As an IT Support Technician, you'll be the first point of contact for users. Practice explaining technical issues in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication is key to resolving issues quickly and maintaining good relationships.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks. Think of examples where you've successfully handled multiple support requests or projects at once. This will highlight your ability to stay organised in a busy environment, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific technical issues or user requests. Prepare some scenarios based on common IT problems and think through your approach. This will help you demonstrate your problem-solving skills and proactive attitude.
