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For Companies At a Glance
- Tasks: Engage with customers, support marketing campaigns, and provide top-notch service over the phone.
- Company: Dynamic company focused on customer engagement and brand representation.
- Benefits: Comprehensive training, clear career progression, and a supportive team culture.
- Why this job: Kickstart your career in customer engagement and make a real impact in marketing.
- Qualifications: Confident communication skills and a positive attitude; no experience needed!
- Other info: Hands-on experience with live campaigns and performance recognition.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a confident and customer-focused Entry-level Call Centre Agent to support our marketing and customer engagement campaigns. This role is ideal for someone at the start of their career who enjoys communicating with people, building relationships, and representing brands in a professional and positive manner. You will work closely with the marketing and sales teams to connect with customers, share campaign information, and help deliver a high-quality brand experience over the phone.
Key Responsibilities
- Make and receive calls as part of marketing, customer engagement, and campaign support activities
- Provide clear and accurate information about products, services, and promotional offers
- Qualify leads and pass opportunities to the sales or account teams when appropriate
- Maintain accurate records of customer interactions within CRM systems
- Handle customer enquiries and resolve basic issues professionally and efficiently
- Follow call scripts and compliance guidelines where required
- Support feedback collection and share customer insights with the marketing team
- Meet individual and team performance targets
Skills & Requirements
- Confident and clear communication skills
- Positive, professional, and customer-focused attitude
- Comfortable working in a fast-paced, target-driven environment
- Strong listening and problem-solving abilities
- Basic computer and data entry skills
- Willingness to learn and develop new skills
- No previous call centre experience required, full training provided
What We Offer
- Comprehensive onboarding and structured training programme
- Clear progression opportunities within sales, marketing, and account management
- Supportive and collaborative team culture
- Performance recognition and development support
- Hands-on experience working on live marketing campaigns
This role is ideal for someone looking to build a career in customer engagement, sales support, and marketing communications.
Entry-level Call Centre Agent in Manchester employer: VIR Properties
Contact Detail:
VIR Properties Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry-level Call Centre Agent in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their marketing campaigns and customer engagement strategies. This will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you feel more confident and ready to handle any questions that come your way.
✨Tip Number 3
Be prepared to share your experiences! Even if you don’t have call centre experience, think of times when you’ve helped someone or solved a problem. These stories can really highlight your customer-focused attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Entry-level Call Centre Agent in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Entry-level Call Centre Agent role. Highlight any customer service experience, even if it's informal, and show us how you can communicate confidently.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're a great fit. Don’t forget to mention your willingness to learn and develop new skills – we love that!
Showcase Your Communication Skills: Since this role is all about connecting with customers, make sure your written application showcases your clear and confident communication style. Keep it professional but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VIR Properties
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of an Entry-level Call Centre Agent. Familiarise yourself with the tasks like making and receiving calls, providing information about products, and handling customer enquiries. This will help you demonstrate your enthusiasm and readiness for the role.
✨Practice Your Communication Skills
Since this role requires confident and clear communication, practice speaking clearly and professionally. You could even role-play common call scenarios with a friend or family member. This will not only boost your confidence but also prepare you for the types of conversations you might have with customers.
✨Show Your Customer Focus
During the interview, highlight any experiences where you've successfully interacted with customers or resolved issues. Even if you don’t have call centre experience, think of examples from other jobs or situations where you’ve demonstrated a positive, customer-focused attitude.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the training programme, how success is measured in the role, or what a typical day looks like for a Call Centre Agent. It’s a great way to engage with the interviewer and leave a lasting impression.
