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- Tasks: Provide first-line IT support for over 100 users in office and factory settings.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Gain hands-on experience in a fast-paced environment with potential networking opportunities.
- Why this job: Perfect for tech enthusiasts looking to enhance their skills and make an impact.
- Qualifications: Basic networking knowledge and strong Microsoft Office Suite experience required.
- Other info: This is a one-month contract position based on-site in Andover.
IT Support Engineer – 1 month contract – Andover My customer is on the lookout for an IT Support Engineer to help support just over 100 users mixed between office and factory. The Engineer must have basic Networking and strong Microsoft Office Suite experience. The IT Support Engineer would help with any 1st and some 2nd line issues and be the intermediary between the business and the outsourced IT team. The IT Support Engineer is required on site in Andover for the duration of the contract. Key Responsibilities of the IT Support Engineer Provide first-line support to office users for issues related to: Password resets. Active Directory (AD) and Azure authentication. Microsoft Office suite (Outlook, Teams, and SharePoint). Install and configure approved software applications. Manage and assign administrative access rights as per company policies. Escalate complex technical issues to the outsourced IT team when necessary. Serve as the intermediary between factory users and the outsourced IT team. Support basic TCP/IP networking and troubleshoot connectivity issues. Assist with firewall configurations and monitoring. Ensure smooth communication and coordination with external IT providers. Monitor and maintain network health, ensuring minimal downtime. Liaise with external teams to resolve escalated network issues promptly. The successful IT Support Engineer is required on site in Andover for the duration of the contract. To discuss this exciting opportunity as an IT Support Engineer in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, and Twitter: @VIQU_UK
IT Support Engineer employer: VIQU
Contact Detail:
VIQU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Make sure you familiarize yourself with the specific software and tools mentioned in the job description, especially Microsoft Office Suite and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your networking knowledge, particularly TCP/IP basics and troubleshooting connectivity issues. Being able to demonstrate your understanding of these concepts during an interview will show that you're ready to tackle the technical challenges of the role.
✨Tip Number 3
Since this position requires on-site work in Andover, make sure to highlight your availability and willingness to work in that location. Employers appreciate candidates who are flexible and committed to being present where the work is needed.
✨Tip Number 4
Network with current or former IT Support Engineers, especially those who have worked in similar environments. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Engineer as outlined in the job description. Highlight your experience with first-line support, Microsoft Office Suite, and basic networking in your application.
Tailor Your CV: Customize your CV to emphasize relevant skills and experiences that align with the job requirements. Focus on your experience with Active Directory, Azure authentication, and any troubleshooting you've done in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to serve as an intermediary between users and the outsourced IT team. Mention specific examples of how you've successfully resolved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at VIQU
✨Brush Up on Microsoft Office Suite
Since strong experience with Microsoft Office Suite is essential for this role, make sure you are familiar with Outlook, Teams, and SharePoint. Be prepared to discuss how you've used these tools in previous roles and any specific challenges you've overcome.
✨Understand Networking Basics
As the position requires basic TCP/IP networking knowledge, review key concepts such as IP addressing, subnetting, and troubleshooting connectivity issues. You might be asked to explain how you would handle a network problem during the interview.
✨Familiarize Yourself with Active Directory and Azure
Since you'll be dealing with password resets and authentication, ensure you understand how Active Directory and Azure work. Be ready to discuss your experience with user management and any relevant scenarios where you resolved access issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you provided first-line support or escalated issues effectively. This will demonstrate your ability to act as an intermediary between users and the outsourced IT team.
