Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the migration of call centres from Unity to Microsoft Teams with hands-on technical expertise.
- Company: Join a dynamic team in a hybrid role based in Northampton.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experience through innovative telephony solutions.
- Qualifications: Experience in telephony migrations and strong troubleshooting skills required.
- Other info: Collaborative environment with opportunities to lead workshops and mentor others.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Telephony Migration Engineer – (Unity to Microsoft Teams) – 3 months – Northampton (Hybrid)
My Customer is seeking a highly skilled Telephony Migration Engineer (Subject Matter Expert) to lead and support the migration of their call/contact centre from Unity to Microsoft Teams. This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders, and end-users to ensure a seamless transition.
Key Responsibilities:
- Serve as the lead SME for the migration of the call/contact centre from Unity to Microsoft Teams.
- Provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting.
- Collaborate with IT teams, vendors, and stakeholders to develop and execute a migration strategy.
- Lead workshops and training sessions to upskill team members and end-users.
- Ensure the new telephony system aligns with business requirements and enhances customer experience.
- Identify potential risks and troubleshoot technical issues during and after migration.
- Document best practices, processes, and solutions to improve future implementations.
Required Skills & Experience:
- Proven experience in migrating call/contact centres from Unity to Microsoft Teams.
- Strong expertise in Microsoft Teams Voice and telephony infrastructure.
- Hands-on experience with SBCs (Session Border Controllers), direct routing, and call flow design.
- Excellent troubleshooting skills and ability to resolve complex telephony issues.
- Strong leadership and communication skills – able to guide, mentor, and support the team.
- Experience working in an enterprise environment with large-scale deployments.
The Telephony Migration Engineer is required onsite 3 days a week in Northampton.
To discuss this exciting Telephony SME opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.
Telephony Migration Engineer employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Migration Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or webinars related to telephony and Microsoft Teams. You never know who you might bump into that could help you land that Telephony Migration Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your previous migration projects. This will give potential employers a clear idea of what you can bring to the table.
✨Tip Number 3
Don’t just apply, engage! When you find a job on our website, reach out directly to the hiring manager or recruiter. A friendly message expressing your enthusiasm can make a big difference.
✨Tip Number 4
Prepare for the interview by brushing up on common telephony issues and solutions. Be ready to discuss how you would handle specific challenges during the migration from Unity to Microsoft Teams.
We think you need these skills to ace Telephony Migration Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with telephony migrations, especially from Unity to Microsoft Teams. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Telephony Migration Engineer role. Share specific examples of past projects and how they relate to the responsibilities listed in the job description.
Show Off Your Technical Skills: Since this role is hands-on, make sure to detail your technical skills in telephony, SBCs, and Microsoft Teams Voice. We love seeing candidates who can demonstrate their troubleshooting abilities and design experience, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at VIQU Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Unity and Microsoft Teams. Be ready to discuss specific migration strategies, technical challenges you've faced, and how you resolved them. This will show that you're not just familiar with the systems but are also a hands-on expert.
✨Showcase Your Leadership Skills
Since this role involves leading workshops and training sessions, be prepared to share examples of how you've successfully guided teams in the past. Highlight any experiences where you mentored others or led a project, as this will demonstrate your ability to support and uplift your colleagues.
✨Prepare for Problem-Solving Questions
Expect questions about troubleshooting complex telephony issues. Think of specific scenarios where you identified risks or resolved problems during a migration. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Understand Business Needs
Familiarise yourself with how telephony impacts customer experience and business operations. Be ready to discuss how you can ensure the new system aligns with these needs. Showing that you understand the bigger picture will set you apart from other candidates.
