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For Companies At a Glance
- Tasks: Support customers on-site and remotely, managing projects and liaising with teams.
- Company: Join a leading Managed Services Provider known for exceptional service.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Perfect for tech enthusiasts who enjoy hands-on problem-solving and client interaction.
- Qualifications: Must have Windows 11, O365, Active Directory experience, and a full UK driving license.
- Other info: Opportunity for Microsoft certifications and a referral bonus for successful candidates.
The predicted salary is between 24000 - 28000 £ per year.
We're partnering with a white glove Managed Services Provider (MSP) to find the newest member of their rapidly growing service desk team.
The Role:
- As a Field Service Desk Technician, you will be working as part of our shared service desk team to support our customers in a mixture of an on-site and remote capacity.
- You will be expected to travel to customer sites as part of the role, sometimes at short notice, therefore your own vehicle and driving license are a requirement of the role.
- Work with clients to determine requirements and define the scope of a project, including the timescales required and resources needed to complete.
- Implementation of projects, this could be on-site or remote, depending on the project or customer needs.
- Liaising with staff at all levels of the organisation as well as our internal sales team.
- The role is hands-on, so you must be comfortable working autonomously.
Key Requirements:
- Outgoing personality and clear communication.
- Windows 11 & O365 experience.
- Active Directory experience.
- Full UK Driving License.
- Intune Experience.
- Windows Server implementation and administration.
- Basic networking skills.
Desirables:
- Microsoft Certifications.
To discuss this exciting opportunity in more detail, please APPLY NOW or get in touch for a no-obligation chat with your VIQU Consultant.
If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee of up to £1,000 once your referral has successfully started work with our client (terms apply).
Service Desk Engineer employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Make sure to highlight your experience with Windows 11 and O365 during any conversations you have. These are key requirements for the role, and demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 2
Since this role involves travelling to customer sites, be prepared to discuss your driving experience and how you manage time effectively when on the road. This shows that you understand the demands of the job.
✨Tip Number 3
Familiarise yourself with the company’s culture and values. During any discussions, refer to how your personal values align with theirs, especially in terms of customer service and teamwork.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the team dynamics and expectations, which can help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your knowledge of Windows 11, O365, Active Directory, and any hands-on experience you have with service desk roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your outgoing personality and clear communication skills. Mention specific examples of how you've successfully supported customers in previous roles, especially in on-site or remote capacities.
Highlight Relevant Certifications: If you have any Microsoft certifications or other relevant qualifications, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Desk Engineer role.
How to prepare for a job interview at VIQU Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 11, O365, and Active Directory during the interview. Be prepared to discuss specific projects or situations where you successfully implemented these technologies.
✨Demonstrate Your Communication Skills
As a Service Desk Engineer, clear communication is key. Practice explaining technical concepts in simple terms, as you will need to liaise with clients and staff at all levels. Consider role-playing common scenarios with a friend.
✨Prepare for On-Site Scenarios
Since the role involves travelling to customer sites, think about how you would handle unexpected situations. Prepare examples of times when you had to adapt quickly to changing circumstances or client needs.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company and the role. Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this position.
