Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and improve processes in a dynamic team.
- Company: Join a leading multi-site organisation with a modern IT culture.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Why this job: Be the first line of defence in delivering high-quality IT services.
- Qualifications: Experience in IT support, strong knowledge of Microsoft tools, and problem-solving skills.
- Other info: Exciting role with potential for career advancement and a collaborative environment.
The predicted salary is between 29000 - 38000 £ per year.
Overview
Service Desk Analyst
Bournemouth – Permanent – £35,000-£38,000 – Hybrid
VIQU have partnered with a leading multi-site organisation to recruit a Service Desk Analyst within their Group IT department, based in Bournemouth with hybrid flexibility. This is a newly created role in a modern End User Computing team, ideal for someone who enjoys problem-solving, improving IT processes, and being the first line of defence in maintaining secure, high-quality service delivery across the business.
Key Responsibilities
- Deliver first and second-line support across the Group, resolving incidents and service requests in line with SLAs.
- Support user onboarding, access control, and offboarding activities across Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365.
- Manage access requests and maintain compliance with GDPR, FCA, and other regulatory frameworks.
- Administer and support security policies such as Multi-Factor Authentication (MFA) and Single Sign-On (SSO).
- Contribute to automation and process improvement within IT support and access management workflows.
- Act as a key point of contact for IT-related queries, ensuring excellent communication and customer service.
- Maintain accurate documentation, asset records, and audit trails to support operational integrity.
Key Requirements
- Proven experience in an IT Service Desk or technical support role within a medium to large organisation (1,000+ users).
- Strong working knowledge of Active Directory, Microsoft Entra ID (Azure AD), and Microsoft 365 administration.
- Familiarity with Joiner, Mover, Leaver (JML) processes, RBAC, MFA, and SSO.
- Experience with ITSM tools such as ServiceNow or Freshservice, and understanding of ITIL-based processes.
- Excellent troubleshooting and problem-solving skills, with the ability to prioritise and manage multiple tickets.
- Understanding of cybersecurity best practices and data protection regulations (GDPR, FCA).
- ITIL Foundation certification or relevant Microsoft qualification (desirable).
Service Desk Analyst
Bournemouth – Permanent – £35,000-£38,000 – Hybrid
Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website or at (see below)
Do you know someone great? We\”ll thank you with up to £1,000 if your referral is successful (terms apply).
#J-18808-Ljbffr
Service Desk Analyst employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Ace that interview! Research the company and prepare answers for common questions, but also think about how you can showcase your problem-solving skills. Remember, they want to see how you handle real-life scenarios.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Service Desk Analyst role. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Active Directory, Microsoft 365, and any ITSM tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re all about problem-solving here at StudySmarter, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at VIQU Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Microsoft Entra ID, and Microsoft 365. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific incidents where you resolved a problem or improved a process. This will demonstrate your ability to think critically and act quickly, which is crucial for a Service Desk Analyst.
✨Understand Compliance and Security
Familiarise yourself with GDPR, FCA, and other relevant regulations. Be prepared to discuss how you’ve ensured compliance in your previous roles, especially regarding access control and data protection. This knowledge will highlight your commitment to maintaining high standards in IT service delivery.
✨Practice Excellent Communication
As a Service Desk Analyst, you'll be the first point of contact for users. Practice explaining technical concepts in simple terms and think about how you can convey empathy and understanding when dealing with frustrated users. Good communication skills can set you apart from other candidates.
