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- Tasks: Provide 1st and 2nd line IT support and troubleshoot tech issues.
- Company: Join a dynamic team in a supportive IT environment.
- Benefits: Competitive pay, hands-on experience, and potential for growth.
- Other info: Exciting opportunity to work on various IT projects in Dereham.
- Why this job: Make a difference by solving real tech problems every day.
- Qualifications: Familiarity with Windows OS, Microsoft Stack, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.
Key responsibilities of the IT Support Engineer:
- Provide 1st and 2nd line support across the business.
- Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
- Diagnose and resolve network connectivity and troubleshooting issues.
- Contribute to technology updates and develop ITIL best practices.
- Providing support with additional IT projects.
IT Support Engineer Experience/Technologies:
- Understanding of Windows 10/11 operating system - Administration and support
- Microsoft Stack including Office 365 and Intune - Administration and support
- Active Directory - Administration and management
- Using ticketing system to respond to portal requests - User support
- Communication and interpersonal skills.
The successful IT Support Engineer candidate will be commutable 5 days a week to Dereham.
IT Support Engineer in Norwich employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Norwich
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss M365, Active Directory, and Windows 11. We want you to shine when they ask about troubleshooting and support scenarios!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being personable and having great communication is key in IT support. Practice how you’d explain complex issues in simple terms – it’ll make you stand out as a candidate.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We’re here to help you every step of the way, so don’t hesitate to reach out if you need any tips or guidance during your job search.
We think you need these skills to ace IT Support Engineer in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11, M365, and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a personable touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We’re looking for someone who can troubleshoot effectively, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VIQU Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, M365, and Active Directory. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can effectively support them.
✨Show Off Your People Skills
As an IT Support Engineer, you'll be dealing with various users, so it's crucial to demonstrate your communication and interpersonal skills. Prepare examples of how you've successfully resolved user issues in the past, focusing on your approach to customer service and teamwork.
✨Familiarise Yourself with ITIL Best Practices
Since the role involves contributing to technology updates and developing ITIL best practices, it’s a good idea to have a basic understanding of ITIL principles. You might want to mention any relevant experience or training you have in this area during the interview.
✨Practice Problem-Solving Scenarios
Expect to face some technical questions or scenarios during your interview. Practise troubleshooting common issues related to network connectivity or software problems. Being able to think on your feet and demonstrate your problem-solving skills will impress your interviewers.