At a Glance
- Tasks: Provide second line software support and troubleshoot issues for key customers.
- Company: Established SaaS organisation experiencing exciting international growth.
- Benefits: Competitive salary up to £40,000 plus bonus and opportunities for professional development.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact in customer support with cutting-edge technology.
- Qualifications: Experience in software support and hands-on SQL skills are essential.
The predicted salary is between 40000 - 40000 £ per year.
VIQU are currently working with an established software as a Service (SaaS) organisation who are undergoing a significant amount of international growth, and so are looking to strengthen their software support teams. Due to this, they are hiring a second line software Support Engineer to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud SaaS platform. Please note this is focused on fixing software issues rather than infrastructure and IT issues.
Job duties of the Software Support Analyst:
- Provide second line software support to key customers.
- Utilise SQL to support customers, rectify data issues and identify root causes.
- Help to support patching, testing, software updates and cloning.
- Troubleshoot issues with SQL Server and Azure.
- Communicate with key customers within a timely manner.
- Conduct root cause analysis, and document support investigations.
Experience required for the Software Support Analyst:
- Previous experience within software or application support focused roles.
- Hands on experience with SQL or similar databases, ability to write queries and ideally stored procedures (nice to have).
- The ability to communicate effectively to both technical and non-technical audiences.
- Continuous improvement mindset, with a focus on learning and development.
Second Line Software Support Engineer in Milton Keynes employer: VIQU Ltd
At VIQU, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Milton Keynes location provides employees with access to a vibrant community and numerous growth opportunities within the rapidly expanding SaaS sector. With a strong emphasis on continuous learning and development, we empower our team members to enhance their skills while enjoying competitive salaries and performance bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Second Line Software Support Engineer in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIQU Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIQU Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIQU Ltd!
✨Direct Apply to VIQU Ltd
Let's not forget to apply directly through the VIQU Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Second Line Software Support Engineer in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIQU Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIQU Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
