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- Tasks: Provide 1st/2nd line support in a macOS environment and manage user onboarding.
- Company: Join a growing IT team in a vibrant Central London office.
- Benefits: Competitive pay, hands-on experience, and a chance to work with cutting-edge tech.
- Other info: Opportunity for career growth and a referral bonus for successful candidates.
- Why this job: Make a real difference by enhancing user experiences in a dynamic tech environment.
- Qualifications: Experience with macOS support and familiarity with Jamf MDM preferred.
The predicted salary is between 30000 - 40000 £ per year.
My Customer is looking for a proactive and hands-on Mac Support Engineer to join a growing IT function. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems.
You'll play a key role in 1st/2nd line day-to-day support, onboarding, and device management, while also contributing to ongoing improvements as the business evolves its tooling and infrastructure. This Mac Support Engineer will work fully onsite in Central London for 4 days per week.
Required Skills & Experience:- Proven experience supporting macOS environments in a corporate setting
- Familiarity with Jamf MDM for device investigation and management
- Exposure to Fleet Device Management (or willingness to learn as part of a migration)
- Experience supporting Zoom Rooms or AV/meeting room technology
- Basic understanding of network troubleshooting, ideally within a Meraki environment
- Experience with Okta administration (user management and access support)
- Strong experience managing user onboarding and offboarding processes
- Knowledge of IT asset management and inventory tracking
- Strong troubleshooting skills with a user-focused mindset
- Provide 1st and 2nd line support across a macOS-based environment
- Troubleshoot and resolve issues relating to Mac devices, applications, and user access
- Support and maintain Zoom Rooms, ensuring meeting spaces are fully operational
- Use Jamf MDM to investigate device issues, enforce policies, and support endpoint management
- Assist with the transition to Fleet Device Management, including basic administration and troubleshooting
- Investigate basic network-related issues using the Meraki dashboard
- Administer Okta, including user provisioning, deprovisioning, and password resets
- Manage end-to-end onboarding and offboarding, ensuring a smooth user experience
Mac Support Engineer in London employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mac Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Mac Support Engineer gig.
✨Tip Number 2
Show off your skills! If you've got experience with macOS environments, Jamf MDM, or Zoom Rooms, make sure to highlight that in conversations. Share specific examples of how you've solved problems or improved processes in previous roles.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications. A quick message to express your enthusiasm can set you apart from other candidates. Plus, it shows you're proactive—just what they want in a Mac Support Engineer!
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for talented individuals like you. Applying directly through us not only gives you a better chance but also keeps you in the loop about new opportunities as they come up.
We think you need these skills to ace Mac Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with macOS environments and any relevant tools like Jamf MDM. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting Mac users and how your previous experiences have prepared you for this role. We love a good story that connects your background to our needs.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for someone who can think on their feet and provide top-notch support, so let us know how you’ve done that before!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll make sure your application lands in the right hands. Don’t miss out on this opportunity!
How to prepare for a job interview at VIQU Ltd
✨Know Your macOS Inside Out
Make sure you brush up on your macOS knowledge before the interview. Familiarise yourself with common issues users face and how to troubleshoot them. Being able to discuss specific examples of problems you've solved in a corporate setting will show you're the right fit for the role.
✨Get Comfortable with Jamf MDM
Since Jamf MDM is a key part of the job, it’s crucial to understand its functionalities. If you have experience, be ready to share how you've used it in past roles. If not, do some research on its features and think about how you would approach device management using it.
✨Show Off Your User-Focused Mindset
This role is all about providing a seamless IT experience for users. Prepare to discuss how you've managed user onboarding and offboarding processes in the past. Highlight any strategies you've implemented to improve user satisfaction and efficiency.
✨Brush Up on Network Basics
A basic understanding of network troubleshooting, especially within a Meraki environment, will be beneficial. Review common network issues and solutions, and be prepared to discuss how you would approach troubleshooting in a meeting room setup or Zoom Rooms context.