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- Tasks: Lead a tech support team and resolve software application issues.
- Company: Join a leading government organisation making a real impact.
- Benefits: Enjoy a hybrid work model and competitive salary of £48,000.
- Why this job: Be part of a culture focused on continuous improvement and customer service excellence.
- Qualifications: Experience in leading support teams and knowledge of C# required.
- Other info: Referral bonus of up to £1,000 for successful candidate referrals.
The predicted salary is between 38400 - 67200 £ per year.
Newport/Hybrid - One day a week on site
Salary: £48,000 per annum
VIQU have partnered with a leading government organisation who are actively seeking a Lead Application Support Analyst/Manager to join their team to lead and manage the technical support team to ensure timely and effective resolution of software application issues.
Duties for the Lead Application Support Analyst:
- Lead and manage a technical support team, fixing high level software application issues when required.
- Release management - Coordinate software updates and manage release calendars, communicating release plans and conducting readiness reviews.
- Design, implement and maintain CI/CD pipelines for automated software deployment, ensuring efficient deployment processes with minimal downtime.
- Develop and maintain configuration management processes, implementing automated tools to reduce errors whilst monitoring and auditing configurations regularly for discrepancies.
- Oversee change control processes and ensure proper documentation.
- Foster a culture of continuous improvement and customer service excellence.
Experience required for the Lead Application Support Analyst:
- Previously led and managed software/application support teams.
- Experience of modern programming languages (C#), problem solving and debugging code.
- Experience of leading a technical team, ensuring conformance to Agile principles.
- Ability to provide technical and professional mentoring.
- Experience of managing releases, deployments, configuration and environments.
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Jack McManus via the VIQU website.
If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply).
Lead Application Support Analyst employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as CI/CD pipelines and configuration management processes. Being able to discuss your experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a technical support team in the past. Highlight any instances where you improved team performance or resolved complex issues, as this will resonate well with the hiring managers.
✨Tip Number 3
Research the company’s culture and values, especially their focus on continuous improvement and customer service excellence. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering that culture within the team.
✨Tip Number 4
Prepare to discuss your experience with Agile methodologies, as this is crucial for the role. Think of specific projects where you applied Agile principles and be ready to explain how they benefited the project outcomes.
We think you need these skills to ace Lead Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and managing software/application support teams. Include specific examples of how you've resolved high-level software application issues and any relevant programming languages you are proficient in, particularly C#.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and experience with Agile principles. Discuss your approach to fostering a culture of continuous improvement and customer service excellence, as these are key aspects of the role.
Showcase Relevant Experience: When detailing your work history, focus on your experience with release management, CI/CD pipelines, and configuration management processes. Use metrics or specific outcomes to demonstrate your impact in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Lead Application Support Analyst.
How to prepare for a job interview at VIQU Ltd
✨Showcase Your Leadership Skills
As a Lead Application Support Analyst, you'll be expected to manage a technical support team. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any challenges you overcame while leading them.
✨Demonstrate Technical Proficiency
Make sure to brush up on your knowledge of modern programming languages, particularly C#. Be ready to discuss specific examples where you've solved complex software issues or debugged code effectively.
✨Understand CI/CD Processes
Since the role involves designing and maintaining CI/CD pipelines, be prepared to explain your experience with automated software deployment. Discuss any tools you've used and how you've ensured minimal downtime during releases.
✨Emphasise Continuous Improvement
Fostering a culture of continuous improvement is key in this role. Think of examples where you've implemented changes that improved processes or customer service, and be ready to share these during your interview.
