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- Tasks: Lead and build a new automation support team while driving innovation.
- Company: Join a leading organisation with a focus on automation and technology.
- Benefits: Competitive salary, bonus potential, and remote work flexibility.
- Why this job: Shape the future of automation support and make a real impact.
- Qualifications: Experience with Power Platform, ServiceNow, and RPA tools required.
- Other info: Great opportunity for leadership and career growth in a dynamic environment.
The predicted salary is between 51000 - 60000 £ per year.
VIQU are partnering with a leading organisation to recruit a hands-on Automation Support Manager to build and lead a brand-new internal automation support team. This is a rare opportunity to take full ownership of automation support, shaping the team, processes, and governance from the ground up while driving innovation across the business.
Initially, you’ll work directly with Power Platform, ServiceNow, and RPA solutions, delivering small-scale automations and supporting workflows, before focusing on strategic leadership, process improvement, and long-term team management. You’ll act as the escalation point for critical issues, maintain existing automations by resolving incidents and problem records within agreed SLAs, manage team KPIs, and drive continuous improvement across the organisation.
Key Responsibilities- Build, lead, and grow the automation support team from scratch.
- Transition automation support in-house from third-party providers.
- Oversee Power Platform, ServiceNow, and RPA solutions, delivering hands-on support initially.
- Maintain existing automations, resolving incidents and problem records within agreed SLAs.
- Define and implement governance, processes, and documentation for automation support.
- Collaborate with stakeholders to ensure automation meets functional and non-functional requirements.
- Identify opportunities for new automations and drive cost savings.
- Manage team performance, SLA/KPI targets, and act as escalation point for complex issues.
- Strong experience with Power Platform (Power Apps, Power Automate) and low-code automation.
- ServiceNow experience, including managing developers and integrations.
- Hands-on experience with RPA tools such as UiPath.
- Leadership and people management experience; able to coach, mentor, and develop a team.
- Strong process, governance, and documentation skills.
- Excellent stakeholder management, problem-solving, and prioritisation skills.
- Hands-on development experience desirable, with ability to balance technical work and leadership.
Apply now to speak with Phoebe Rees at VIQU IT in confidence.
Automation Support Manager in City of London employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation Support Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your experience with Power Platform, ServiceNow, or RPA tools. This hands-on evidence can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common questions related to automation support and leadership. Think about how you’d handle specific scenarios, especially around incident resolution and team management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Automation Support Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automation Support Manager role. Highlight your experience with Power Platform, ServiceNow, and RPA tools like UiPath. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your leadership experience and how you've driven process improvements in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your problem-solving abilities. We’re looking for someone who can act as an escalation point for complex issues, so share any relevant experiences that demonstrate this skill.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VIQU Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Power Platform, ServiceNow, and RPA tools like UiPath. Be ready to discuss specific projects you've worked on and how you’ve used these technologies to solve problems or improve processes.
✨Showcase Your Leadership Skills
Since this role involves building and leading a team, be prepared to share examples of your leadership experience. Talk about how you've coached or mentored others, and how you plan to foster a positive team culture.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially around incident management and process improvement. Think of examples from your past where you successfully resolved issues or implemented new processes.
✨Engage with Stakeholders
Demonstrate your stakeholder management skills by discussing how you’ve collaborated with different teams in the past. Highlight your ability to understand their needs and how you can ensure automation meets both functional and non-functional requirements.
