Business Systems Support Specialist

Widnes Full-Time 22800 - 38000 £ / year (est.) Home office (partial)

Job Description

Location: Widnes (Hybrid – Mostly Remote Working)
Salary: Up to £38,000 per annum

VIQU has partnered with a public sector organisation to find a proactive and skilled Business Systems Support Specialist to join their team in Widnes. This is a fantastic opportunity for someone passionate about supporting business-critical systems and eager to make a real impact within a values-driven organisation that genuinely invests in its people. The role offers hybrid working, with the majority of time spent working remotely.

Who You'll Be Supporting & About the Role

You'll work closely with the Business Systems Manager, helping to maintain and improve Operational and People Services business systems. From day-to-day issue resolution to assisting with system upgrades and user support, you'll play a vital role in keeping key platforms such as HR, Payroll, and Finance running smoothly and effectively.

Key Responsibilities

Monitor and manage business systems incidents, queries, and requests via Service Desk and email
Resolve assigned issues, escalate where needed, and communicate effectively with users
Conduct routine system housekeeping tasks and checks
Carry out system administration, including:
- User account creation and deactivation
- Managing access and permissions based on role changes
- Workflow monitoring and clearance
- Running consistency checks and access control reviews
Support system upgrades and projects by:
- Assisting with technical and administrative tasks
- Supporting users during rollouts
- Participating in system testing and implementation

Key Requirements

Essential:

Experience in a business-systems support role
Strong understanding of business systems (eg, HR, Payroll)
Experience with Agresso (Unit4 ERP/Business World) is essential
Proficiency in Microsoft Office (Excel, Outlook, Word)
Strong communication, problem-solving, and documentation skills

Desirable:

Degree or advanced apprenticeship in IT, Business, or a related field
Experience with IT systems implementation
Working knowledge of Microsoft SQL

Business Systems Support Specialist employer: VIQU Ltd

Join a values-driven public sector organisation in Widnes as a Business Systems Support Specialist, where your contributions will directly enhance critical business systems. Enjoy the flexibility of hybrid working, a supportive work culture that prioritises employee development, and the opportunity to make a meaningful impact while collaborating with a dedicated team. With a commitment to investing in its people, this role offers a rewarding environment for those passionate about technology and service excellence.