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For Companies At a Glance
- Tasks: Support and improve business systems, resolving issues and assisting with upgrades.
- Company: Join a values-driven public sector organisation that invests in its people.
- Benefits: Enjoy hybrid working with mostly remote options and a competitive salary.
- Why this job: Make a real impact while working on critical systems like HR and Payroll.
- Qualifications: Experience in business systems support and proficiency in Microsoft Office required.
- Other info: Opportunity to work with Agresso and participate in system upgrades.
The predicted salary is between 30400 - 42000 £ per year.
Location: Widnes (Hybrid - Mostly Remote Working)
Salary: Up to £38,000 per annum
VIQU has partnered with a public sector organisation to find a proactive and skilled Business Systems Support Specialist to join their team in Widnes. This is a fantastic opportunity for someone passionate about supporting business-critical systems and eager to make a real impact within a values-driven organisation that genuinely invests in its people. The role offers hybrid working, with the majority of time spent working remotely.
Who You'll Be Supporting & About the Role
You’ll work closely with the Business Systems Manager, helping to maintain and improve Operational and People Services business systems. From day-to-day issue resolution to assisting with system upgrades and user support, you’ll play a vital role in keeping key platforms such as HR, Payroll, and Finance running smoothly and effectively.
Key Responsibilities
- Monitor and manage business systems incidents, queries, and requests via Service Desk and email
- Resolve assigned issues, escalate where needed, and communicate effectively with users
- Conduct routine system housekeeping tasks and checks
- Carry out system administration, including:
- User account creation and deactivation
- Managing access and permissions based on role changes
- Workflow monitoring and clearance
- Running consistency checks and access control reviews
- Assisting with technical and administrative tasks
- Supporting users during rollouts
- Participating in system testing and implementation
Key Requirements
Essential:
- Experience in a business-systems support role
- Strong understanding of business systems (eg, HR, Payroll)
- Experience with Agresso (Unit4 ERP/Business World) is essential
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Strong communication, problem-solving, and documentation skills
Desirable:
- Degree or advanced apprenticeship in IT, Business, or a related field
- Experience with IT systems implementation
- Working knowledge of Microsoft SQL
Business Systems Support Specialist employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Systems Support Specialist
✨Tip Number 1
Familiarise yourself with Agresso (Unit4 ERP/Business World) as it's a key requirement for this role. Consider taking online courses or tutorials to enhance your understanding and demonstrate your commitment to mastering the system.
✨Tip Number 2
Brush up on your problem-solving skills by engaging in scenarios that mimic real-life business systems issues. This will prepare you for the day-to-day challenges you'll face and show your proactive approach during interviews.
✨Tip Number 3
Network with professionals in the public sector or those already working in business systems support. Join relevant online forums or LinkedIn groups to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Prepare to discuss your experience with user support and system administration in detail. Think of specific examples where you've successfully resolved issues or improved processes, as these will highlight your suitability for the role.
We think you need these skills to ace Business Systems Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business systems support, particularly with HR and Payroll systems. Emphasise your familiarity with Agresso and any specific projects you've worked on that relate to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting business-critical systems. Mention how your skills align with the key responsibilities outlined in the job description, and express your enthusiasm for working in a values-driven organisation.
Highlight Technical Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience you have with SQL. If you have experience with system upgrades or user support, make sure to include specific examples to demonstrate your capabilities.
Showcase Problem-Solving Abilities: Provide examples of how you've effectively resolved issues in previous roles. This could include specific incidents where you managed queries or escalated issues, as well as how you communicated with users to ensure their needs were met.
How to prepare for a job interview at VIQU Ltd
✨Show Your Passion for Business Systems
Make sure to express your enthusiasm for supporting business-critical systems during the interview. Share specific examples of how you've positively impacted similar systems in previous roles, especially in HR or Payroll.
✨Demonstrate Technical Proficiency
Be prepared to discuss your experience with Agresso and other business systems. Highlight any relevant projects where you’ve successfully managed system upgrades or user support, showcasing your technical skills and problem-solving abilities.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate how you’ve effectively resolved issues and communicated with users.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios related to system incidents or user support. Think through how you would handle various situations, focusing on your approach to problem-solving and user assistance.
