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- Tasks: Lead IT service design and improvement for critical business operations.
- Company: Join a leading global organisation with a focus on service excellence.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by driving service excellence in a dynamic environment.
- Qualifications: 7+ years in IT Service Management with leadership experience required.
- Other info: Collaborative culture with excellent career advancement opportunities.
The predicted salary is between 48000 - 72000 £ per year.
VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You'll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enterprise.
Key Responsibilities of the IT Service Manager:
- Lead the full IT service life cycle, ensuring new and existing services meet business and technical requirements.
- Oversee the service portfolio and ensure alignment with strategic objectives and governance standards.
- Manage the Change and Release Management processes - planning, testing, and deploying releases with minimal disruption.
- Chair and facilitate CAB meetings, ensuring controlled and effective change execution.
- Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services.
- Maintain service data accuracy within ITSM tools and drive continuous process improvements.
Key Requirements of the IT Service Manager:
- 7+ years' experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.
- Proven expertise in ITIL processes - particularly Service Design, Transition, Portfolio, Change, and Release Management.
- Strong understanding of risk management, compliance, and governance frameworks.
- Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.
- ITIL v3 Foundation; advanced ITIL certifications highly desirable.
- Excellent stakeholder communication and vendor management skills.
Apply now to speak with VIQU IT in confidence.
IT Service Manager in Birmingham employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in service management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT Service Management. Think about your experiences with Change and Release Management, and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Service Manager role. We’re always looking for talented individuals, and applying directly can give you an edge over other candidates!
We think you need these skills to ace IT Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience in IT Service Management and any leadership roles you've held. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities listed in the job description.
Showcase Your ITIL Knowledge: Since ITIL processes are crucial for this position, make sure to showcase your expertise in them. Whether it's Service Design or Change Management, we want to see how you’ve applied these principles in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at VIQU Ltd
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes, especially Service Design, Transition, and Change Management. Be ready to discuss how you've applied these in your previous roles, as this will show your depth of knowledge and experience.
✨Showcase Your Leadership Skills
As an IT Service Manager, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've led teams or projects, particularly in managing change and ensuring service excellence. This will help the interviewers see you as a strong candidate for the role.
✨Familiarise Yourself with the Company
Research the organisation you're interviewing with. Understand their business model, key services, and any recent news. This will allow you to tailor your answers and show that you're genuinely interested in contributing to their success.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to IT service management. Think through potential scenarios involving change management or service improvement, and be ready to explain your thought process and decision-making.
