At a Glance
- Tasks: Lead and mentor a team while resolving complex technical issues.
- Company: Established SaaS provider experiencing exciting growth.
- Benefits: Competitive salary up to £52k plus bonus, hybrid work model.
- Other info: Opportunity for career development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in tech support.
- Qualifications: Strong SQL skills, debugging experience, and some leadership background.
The predicted salary is between 45000 - 50000 £ per year.
Application Support Team Lead Up to £52k plus bonus Milton Keynes/Hybrid VIQU are working with a well-established Saa S provider going through an exciting phase of growth.
They're hiring an Application Support Team Lead to help lead their 2nd and 3rd line support teams.
This is a player manager role where you're expected to still be hands-on with 3rd line supporting using SQL, and de bugging C# whilst leading and mentoring 5 support professionals.
This role would suit an individual who is very strong technically, with some people leadership experience.
Experience required for the Application Support Team Lead Strong hands-on SQL skills, working as an escalation point for support teams.
Debugging experience, C# ideally, but transferable OOP experience will be considered. 3rd line application support experience.
Experience with Azure or AWS platform.
Some technical people leadership experience Job duties of the Application Support Team Lead Leading resolution on complex technical tickets across the Saa S platform.
Writing and troubleshooting complex SQL queries.
Debugging across a range of programming languages.
Leading critical incident response and post-incident reviews.
Managing, coaching and developing 4-5 senior technical staff.
Providing technical insight into Product and Engineering teams to help steer the r...
Application Support Lead employer: VIQU Ltd
VIQU Ltd is an excellent employer for those seeking a dynamic and innovative work environment. With a remote-first culture, employees enjoy the flexibility to work from anywhere while being part of a supportive team that values autonomy and collaboration. The company offers ample opportunities for professional growth and development, making it an ideal place for passionate individuals looking to make a meaningful impact in the field of AIOps and incident automation.
