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For Companies At a Glance
- Tasks: Support staff with helpdesk tickets and be the first point of contact for users.
- Company: Join a public sector client focused on IT support and service excellence.
- Benefits: Gain valuable experience in IT, with a competitive daily rate and a supportive environment.
- Why this job: Perfect for early-career IT enthusiasts looking to learn and grow in a dynamic setting.
- Qualifications: Experience in 1st Line Support, Windows technologies, and strong communication skills required.
- Other info: This is a 6-month contract, fully onsite in Wakefield, with potential referral bonuses.
The predicted salary is between 20000 - 30000 £ per year.
Job Description
1st Line Support – 6-Month Contract – Wakefield
VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an upcoming project.
This is a fantastic opportunity for someone early on in their IT career to gain valuable experience in an IT Support environment and learn some new skills along the way.
The Role:
The successful 1st Line Support will be involved in supporting staff with tickets coming onto the helpdesk, acting as the first point of contact for users within the organisation.
Key skills and experience:
- Prior experience within 1st Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory.
- Mobile Device Management (MDM)/(experience supporting mobile devices)
- Good communication and customer service skills
- Ability to work in a fast-moving environment
Role details:
- Job role: 1st Line Support
- Job type: Contract
- Duration: 6 months contract
- Rate: £115 per day
- Working hours: 37.5 hours per week Monday – Friday
- IR35 status: Inside IR35
- Location: Fully onsite in Wakefield
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
1st Line Support employer: VIQU Ltd
Contact Detail:
VIQU Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11 and Office 365. Having hands-on experience or even just a solid understanding of these platforms will help you stand out during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication. Practise responding to common IT support scenarios, focusing on how to communicate effectively and empathetically with users.
✨Tip Number 3
Prepare for a fast-paced environment by thinking of examples from your past experiences where you successfully managed multiple tasks or resolved issues quickly. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Network with current or former employees in similar roles, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st Line Support, particularly with Windows technologies like Windows 10/11 and Office 365. Emphasise any previous roles where you provided customer service or technical support.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your ability to work in a fast-paced environment. Mention specific skills such as communication and problem-solving that align with the job description.
Highlight Relevant Skills: In your application, clearly outline your experience with Mobile Device Management (MDM) and any other relevant IT support skills. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at VIQU Ltd
✨Know Your Tech
Brush up on your knowledge of Windows 10/11 and Office 365, as these are key technologies you'll be supporting. Be prepared to discuss any previous experience you have with these systems during the interview.
✨Showcase Your Communication Skills
As a 1st Line Support role involves direct interaction with users, demonstrate your strong communication skills. Practice explaining technical concepts in simple terms, as this will show your ability to assist users effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot common issues. Think about past experiences where you've resolved problems and be ready to walk the interviewer through your thought process.
✨Emphasise Customer Service
Highlight your customer service skills and any relevant experience. Discuss how you handle difficult situations or irate users, as this will show your capability to maintain professionalism under pressure.
