IT Support Engineer
Technologies: Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, Teams, Outlook, TCP/IP, DNS, DHCP, Wi-Fi.
Location: Wrexham, North Wales - site-based
Contract: 6 months
Working pattern: Full-time, on-site
We are looking for a hands-on IT Support Engineer to provide day-to-day 1st and 2nd line IT support at a busy manufacturing site.
You will support office-based and operational users, troubleshooting hardware, software, network and access issues while helping to keep IT services running smoothly.
Key Responsibilities:
- Provide 1st and 2nd line IT support to users across the site.
- Troubleshoot Windows, Microsoft 365, hardware and connectivity issues.
- Set up and configure laptops, desktops and mobile devices.
- Manage user accounts and permissions through Active Directory and Entra ID.
- Support printers, scanners and manufacturing equipment.
- Log and manage incidents through the IT service desk.
- Assist with IT equipment installations, replacements and general infrastructure support.
Experience Required:
- Previous experience in an IT Support, Service Desk, Desktop Support or IT Analyst role.
- Good knowledge of Windows 10/11 and Microsoft 365.
- Experience with Active Directory, Entra ID and ideally Intune.
- Understanding of networking fundamentals, including TCP/IP, DNS and DHCP.
- Strong troubleshooting and communication skills.
Manufacturing or warehouse IT support experience would be advantageous.
This is a great opportunity for an approachable, practical IT professional to join a busy site-based team on an initial 6-month contract.
IT Support Engineer in Wrexham employer: VIQU Limited
Join a leading Investment Banking firm in London, where you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on complex projects that make a real impact in the financial sector. Our inclusive work culture values your contributions and encourages you to take ownership of your projects, ensuring a rewarding and meaningful career path.
