At a Glance
- Tasks: Provide top-notch IT support and manage customer service tickets in a dynamic environment.
- Company: Join a forward-thinking company dedicated to excellent customer service.
- Benefits: 12-month contract with potential extension, onsite work, and hands-on experience.
- Other info: Great opportunity for growth in a supportive team atmosphere.
- Why this job: Kickstart your career in IT while making a real difference for users every day.
- Qualifications: Experience in IT support, especially in Microsoft environments, and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
VIQU have been approached by a customer who are seeking a 1st Line Support contractor to provide some additional BAU support for their internal staff. The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.
This role will involve managing and escalating support tickets mainly focused on Hardware issues, as well as handling Software and breakfix issues. This role involves working with external clients also so communication skills and a focus on customer service is paramount.
Key skills & responsibilities for the First Line Support:
- 1st Line / Service Desk / Customer Support – in a Windows / Microsoft environment
- SharePoint
- Windows 10
- Office 365
- Active Directory
- Experience supporting with face-to-face IT support
- Triaging tickets and escalating to relevant teams where necessary
- Experience with breakfix issues with Laptops, iPads
Job type: Contract
Duration: 12 months’ contract with view to extend
Location: Crawley – 5 days per week onsite
1St Line Support Engineer in Winchester employer: VIQU Limited
VIQU Limited is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in leading-edge technologies. Our hybrid work model promotes flexibility and work-life balance, making VIQU an ideal place for those looking to make a meaningful impact in the realm of software engineering.
