1stLine Support - 6-Month Contract - Hybrid - Liverpool
VIQU have partnered with a leading organisation within the legal sector who are seeking a 1stLine Support contractor to provide some additional BAU support to their Service Desk.
This 1stLine Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.
Key skills & responsibilities for the 1stLine Support:
- 1stLine / Service Desk Support - in a Windows / Microsoft environment.
- Windows 10/ Windows 11
- Microsoft 365
- Exchange
- Azure
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support - including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar (desirable)
Role details:
- Job role: 1stLine Support
- Job type: Contract
- Duration: 6 months' contract
- Rate: £140 - £155 per day
- Working hours: 37.5 hours per week Monday - Friday
- IR35 status: Inside IR35
- Location: Hybrid, one day per week in Liverpool
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1St Line Support in West Kirby employer: VIQU Limited
Join a leading Investment Banking firm in London, where you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on complex projects that make a real impact in the financial sector. Our inclusive work culture values your contributions and encourages you to take ownership of your projects, ensuring a rewarding and meaningful career path.
