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- Tasks: Support staff with IT issues and manage helpdesk tickets.
- Company: Public sector client offering a supportive work environment.
- Benefits: Competitive daily rate, valuable experience, and skill development.
- Why this job: Kickstart your IT career and gain hands-on experience in a dynamic setting.
- Qualifications: Experience in 1st Line Support and strong communication skills.
- Other info: Short-term contract with potential for future opportunities.
The predicted salary is between 13 - 16 £ per hour.
VIQU have partnered with a public sector client who are seeking a 1st Line Support contractor to support the Service Desk team during an ongoing project. This is a fantastic opportunity for someone early on in their IT career to gain valuable experience in an IT Support environment and learn some new skills along the way.
The successful 1st Line Support will be involved in supporting staff with tickets coming onto the helpdesk, acting as the first point of contact for users within the organisation.
Key skills and experience:
- Prior experience within 1st Line Support, providing support for Windows technologies such as Windows 10/11, Office 365, Active Directory.
- Mobile Device Management (MDM) / experience supporting mobile devices.
- Good communication and customer service skills.
- Ability to work in a fast-moving environment.
Role details:
- Job type: Contract
- Duration: 6 weeks (till end of March)
- Rate: £135 per day
- Working hours: 37.5 hours per week Monday - Friday
- IR35 status: Inside IR35
- Location: Fully onsite in Wakefield
Apply now to speak with VIQU IT in confidence. Or reach out to Suzie Stone via the VIQU IT website.
1st Line Support in Wakefield employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support in Wakefield
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a 1st Line Support role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Windows 10/11 and Office 365, and be ready to showcase your customer service skills. Practise common interview questions so you can shine when it’s your turn to impress.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to get noticed by recruiters who are looking for candidates like you!
We think you need these skills to ace 1st Line Support in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st Line Support and any relevant skills like Windows 10/11 and Office 365. We want to see how your background fits the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your skills can benefit the Service Desk team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves supporting users, it’s crucial to demonstrate your communication skills in your application. Whether it’s through your writing style or examples of past experiences, let us know you can connect with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at VIQU Limited
✨Know Your Tech
Brush up on your knowledge of Windows 10/11, Office 365, and Active Directory. Be ready to discuss how you've used these technologies in past roles or projects, even if it's just in a personal capacity.
✨Customer Service is Key
Since you'll be the first point of contact for users, practice your communication skills. Think about how you can explain technical issues in simple terms and show empathy towards users who might be frustrated.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or the ongoing project. This shows your interest in the role and helps you gauge if it’s the right fit for you.
