At a Glance
- Tasks: Manage customer accounts and ensure top-notch service delivery in a tech-savvy environment.
- Company: Join a fast-growing tech organisation focused on data protection and managed services.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and exciting challenges.
- Why this job: Make a real impact by managing key customer relationships and driving service excellence.
- Qualifications: 2+ years in Service Delivery and IT, with strong communication and organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
Service Delivery Manager Remote 50,000 – 60,000VIQU are partnering with a fast-growing technology organisation within the data protection and managed services space, seeking an experienced Service Delivery Manager to join their Service Operations team.
The role manages around 60 customer accounts, overseeing service delivery, relationships, escalations and performance.
The ideal candidate will have a strong IT background, be confident managing multiple priorities and understand technical concepts around backup, recovery, licensing and data protection.
Key Responsibilities of the
- Service
- Delivery
- Manager:• Conduct quarterly service reviews and ensure services meet agreed standards
- Manage around 60 customer accounts and proactively prioritise customer requirements
- Analyse reporting data to identify trends and potential issues
- Produce high-quality customer reports and presentations
- Track service actions and ensure timely follow-up
- Manage escalations with Service Desk and Technical teams
- Monitor support tickets and drive resolution where required
- Build strong customer, partner and internal relationships Key Experience Required of the
- Service
- Delivery
- Manager:• 2+ years’ experience in a Service Delivery role
- 2+ years’ experience within an IT environment
- Experience managing multiple customer accounts and competing priorities
- Understanding of IT support and Service Desk operations, including escalations
- Understanding of backup, recovery, licensing and different data types
- Excellent customer, partner and stakeholder communication skills
- Experience producing high-quality customer reporting and presentations
- Highly organised with strong time management skills
- Competent with Microsoft Word, Teams, Outlook and Share Point
- Knowledge of ITIL and Backup/DR solutions is desirable Apply for the Service Delivery Managernow to speak with VIQU IT in confidence, or reach out to Fay Toomey via the VIQU IT website.
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Service Delivery Manager employer: VIQU Limited
VIQU Limited is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in leading-edge technologies. Our hybrid work model promotes flexibility and work-life balance, making VIQU an ideal place for those looking to make a meaningful impact in the realm of software engineering.
