At a Glance
- Tasks: Provide 2nd Line support and troubleshoot diverse technical issues for clients.
- Company: Join a growing Managed Service Provider with a dynamic team.
- Benefits: Full-time role with opportunities for professional growth and skill development.
- Other info: Exciting environment with varied client projects and career advancement potential.
- Why this job: Gain hands-on experience with Microsoft technologies and make a real difference.
- Qualifications: 2-3 years in an MSP, strong Microsoft and networking skills required.
The predicted salary is between 38250 - 46750 £ per year.
- 2nd Line Support Engineer
- Redditch
- Permanent - Full-time
VIQU have partnered with a growing Managed Service Provider who are looking to recruit an experienced 2nd Line Support Engineer to join their team.
This is an excellent opportunity to work across varied client environments, taking ownership of escalated issues while gaining exposure to Microsoft technologies, servers, networking, cloud, virtualisation and client projects.
Key Requirements of the 2nd Line Support Engineer
- 2-3 years' experience in an MSP, ideally in a 2nd/3rd Line role.
- Strong Microsoft experience across Windows 10/11, Microsoft 365, Active Directory/Entra ID and Windows Server.
- Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, IP addressing and VLANs.
- Experience troubleshooting switches, firewalls, Wi-Fi and general connectivity issues.
- Exposure to Azure, Google Cloud and virtualisation.
- Strong troubleshooting skills and experience working to SLAs.
- Excellent customer communication skills and the ability to manage varied client environments.
- Apple/Mac support experience would be advantageous.
Key Responsibilities of the 2nd Line Support Engineer
- Provide 2nd Line support across a diverse range of client environments.
- Own and resolve escalated technical incidents within agreed SLAs.
- Troubleshoot Microsoft 365, Windows, server, hardware and software issues.
- Diagnose and resolve networking issues across VLANs, switches, firewalls, Wi-Fi, DNS, DHCP and VPNs.
- Support Active Directory, Entra ID, cloud and virtualised environments.
- Assist with migrations, upgrades, deployments and infrastructure projects.
- Maintain technical documentation and provide guidance to 1st Line colleagues.
- 2nd Line Support Engineer
- Redditch
- Permanent - Full-time
- #J-18808-Ljbffr
2Nd Line Support Engineer in Redditch employer: VIQU Limited
VIQU Limited is an exceptional employer that fosters a dynamic and innovative work culture in the heart of Cardiff. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and skill enhancement, particularly in leading-edge technologies. Our hybrid work model promotes flexibility and work-life balance, making VIQU an ideal place for those looking to make a meaningful impact in the realm of software engineering.
StudySmarter Expert Advice🤫
We think this is how you could land 2Nd Line Support Engineer in Redditch
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what VIQU Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges VIQU Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at VIQU Limited!
✨Direct Apply to VIQU Limited
Let's not forget to apply directly through the VIQU Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2Nd Line Support Engineer in Redditch
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at VIQU Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at VIQU Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at VIQU Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
