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For Companies At a Glance
- Tasks: Be the go-to person for IT issues and support your colleagues.
- Company: Join a leading UK law firm with a hybrid work culture.
- Benefits: Competitive salary, flexible hours, and a chance to grow your skills.
- Why this job: Make a real difference by keeping technology running smoothly.
- Qualifications: Experience in IT support and knowledge of Office 365 and Active Directory.
- Other info: Great opportunity for career advancement in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
VIQU have partnered with a leading UK law firm seeking an IT Support Analyst. You’ll be the first point of contact for IT issues, keeping technology running smoothly and supporting colleagues across the firm, with hands-on exposure to Office 365 and Active Directory.
Key Responsibilities of the IT Support Analyst:
- Act as first point of contact for all IT issues, supporting staff across the firm.
- Receive, log, and track incidents, resolving problems using knowledge articles and technical expertise.
- Escalate complex issues to the appropriate team when needed.
- Provide hands-on support for Office 365, Active Directory, hardware, and software.
- Maintain and update the knowledge base to ensure accurate guidance.
- Support change activities while minimizing service disruption and adhering to SLAs and security standards.
- Share expertise, coach colleagues, and contribute to continuous improvement.
- Ensure all work complies with IT policies, procedures, and security requirements.
Key Requirements of the IT Support Analyst:
- Experience supporting IT systems in a service desk/analyst capacity.
- Hands-on experience with Office 365 and Active Directory.
- Flexibility to work rotational shifts between 06:00–19:00, with occasional on-call support.
- Strong documentation and knowledge base management skills.
- High attention to detail with a proactive approach to service improvement.
Apply now to speak with VIQU IT in confidence about this IT Support Analyst position.
IT Support Analyst in Nottingham employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in law firms or similar environments. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your hands-on experience with Office 365 and Active Directory. Real-life examples will make you stand out.
✨Tip Number 3
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities, and applying directly can give you a better shot at getting noticed. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Support Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your hands-on experience with Office 365 and Active Directory, as well as any service desk experience you've got.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've resolved IT issues in the past and how you can contribute to our team's success.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to log, track, and resolve incidents. We want to see how you approach challenges and your proactive attitude towards service improvement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at VIQU Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Office 365 and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you've employed. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific incidents where you logged, tracked, and resolved problems. Highlight your ability to escalate complex issues when necessary, demonstrating your understanding of the support process.
✨Emphasise Your Communication Skills
As the first point of contact for IT issues, communication is key. Practice explaining technical concepts in simple terms, as you'll need to support colleagues who may not be tech-savvy. Show that you can coach others and contribute to a positive team environment.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare for situations where you might need to manage multiple requests or deal with a high-pressure environment. Think about how you'd maintain service standards while ensuring minimal disruption to the firm.
