At a Glance
- Tasks: Provide second line software support and troubleshoot issues for key customers.
- Company: Established SaaS organisation experiencing significant growth.
- Benefits: Up to £40,000 salary, bonus, and opportunities for learning and development.
- Other info: Work 3 days a week onsite in Milton Keynes with excellent career progression.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in software support and hands-on SQL skills required.
The predicted salary is between 40000 - 40000 £ per year.
- Application Support Engineer
- Milton Keynes (3 days a week onsite)
- Up to £40,000 per annum plus bonus
VIQU are currently working with an established Saa S organisation who have had significant growth over the last three years, and so are looking to strengthen their application support teams.
Due to this, they are hiring a second line application support engineer to act as a technical escalation point, assisting customers with 2nd line technical issues on their cloud Saa S platform.
Please note this is focused on fixing software issues rather than infrastructure and IT issues.
- Job duties
- Provide second line software support to key customers.
- Utilise SQL to support customers, rectify data issues and identify root causes.
- Help to support patching, testing, software updates and cloning.
- Troubleshoot issues with SQL Server and Azure.
- Communicate with key customers within a timely manner.
- Conduct root cause analysis, and document support investigations.
Experience required
- Previous experience within software or application support focused roles.
- Hands on experience with SQL or similar databases, ability to write queries and ideally stored procedures (nice to have).
- The ability to communicate effectively to both technical and non-technical audiences.
- Continuous improvement mindset, with a focus on learning and development.
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We think you need these skills to ace Application Support Engineer in Milton Keynes
Application Support
SQL
Troubleshooting
Root Cause Analysis
Software Updates
Patching
Testing
