At a Glance
- Tasks: Lead client success initiatives and manage a dynamic support team.
- Company: Join a growing SaaS company with a global presence.
- Benefits: Competitive salary, bonuses, remote work, and career development.
- Other info: Opportunity for autonomy and significant impact on business growth.
- Why this job: Shape the future of client services in a tech-driven environment.
- Qualifications: Experience in managing professional services teams and client projects.
The predicted salary is between 44645 - 54567 £ per year.
Client Services & Success Manager 65,000 plus bonus Remote (occasional travel UK wide)
VIQU have partnered with an established but growing Saa S company, and part of a larger international software group.
As the business continues its shift from desktop to Saa S, they're looking for a Client Services & Success Manager to take ownership of their helpdesk and Professional Services function.
This role will report directly to the CEO.
The business is moving from desktop to Saa S, with this function sitting at the centre of that shift.
The role will have autonomy to shape how the team operates, backed by a business that's investing in getting this right.
Job duties of the Client Services & Success Manager Drive, upsell and expand within the existing client base.
Manage a professional service and a support team, setting clear expectations, and holding the team accountable to their targets.
Run product training and onboarding sessions with clients.
Lead client projects such as cloud migrations and holding clients and internal teams to agreed timelines.
Utilise new technologies, including AI, to ensure teams are productive.
Work closely with Sales, Product, and Technical teams.
Experience required for the Client Services & Success Manager Proven experience managing a professional services team, ideally within the Saa S space.
Previous experience as a Customer Success Manager, Account Manager or similar, with a commercial focus.
Experience optimising workflows using AI.
Commercial awareness - comfortable owning a target and having upsell/growth conversations with clients.
Experience managing client-facing projects involving technical delivery (migrations, implementations, onboarding).
Seniority to operate autonomously and represent the organisation at a senior level.
Apply now to speak with VIQU IT in confidence.
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Client Services & Success Manager in Manchester employer: VIQU Limited
Join a leading Investment Banking firm in London, where you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to work on complex projects that make a real impact in the financial sector. Our inclusive work culture values your contributions and encourages you to take ownership of your projects, ensuring a rewarding and meaningful career path.
