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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery for medium-sized clients.
- Company: Join a leading Managed Service Provider with a focus on innovation and client satisfaction.
- Benefits: Competitive salary up to £60,000, remote work, and opportunities for professional growth.
- Why this job: Make a real impact by driving service excellence and improving client experiences.
- Qualifications: 3-4 years in Service Delivery or Customer Success within an MSP; strong communication skills.
- Other info: Dynamic role with quarterly meet-ups and a chance to earn referral bonuses.
The predicted salary is between 36000 - 60000 £ per year.
VIQU has partnered with a leading MSP to recruit an experienced Service Delivery Manager to work with their client base. This hands-on role focuses on managing customer relationships, ensuring service excellence, and identifying opportunities for improvement. You will oversee service delivery, engage clients through regular reviews, and collaborate closely with internal teams to drive continuous improvement.
Key Responsibilities of the Service Delivery Manager:
- Manage day-to-day service delivery for medium-sized clients.
- Develop strong client relationships, acting as the primary point of contact for service queries.
- Conduct quarterly business reviews and identify opportunities for improvement.
- Collaborate with internal teams to ensure service SLAs and KPIs are met.
- Support upselling and adoption of new products and services where appropriate.
- Proactively manage risks and escalations to maintain client satisfaction.
- Work closely with technical teams to understand client environments and solutions, including backup and cloud services.
- Drive process improvements to enhance service quality and efficiency.
Key Requirements of the Service Delivery Manager:
- Minimum of 3-4 years’ experience in a Service Delivery or Customer Success role within a Managed Service Provider (MSP).
- Proven ability to manage client relationships and deliver excellent service.
- Familiarity with cloud, data, or service desk solutions; backup technologies (e.g., Rubrik) advantageous but not essential.
- Strong communication, organisation, and stakeholder management skills.
- Proactive, eager to learn, and a great team player.
- Ability to travel for quarterly client meet-ups and social events.
- Experience working in internal-only roles will not meet the requirement – MSP exposure is essential.
- Ability to attend quarterly in-person meet ups.
Apply today to speak with VIQU in confidence or contact Katie Dark via the VIQU website.
Know someone exceptional? Refer them and receive up to £1,000 if successful (terms apply).
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Service Delivery Manager in London employer: VIQU Limited
Contact Detail:
VIQU Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Networking is key! Reach out to your connections in the industry and let them know you're on the hunt for a Service Delivery Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their service delivery model and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable discussing your experience.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets seen by the right people. Plus, we love hearing from proactive candidates who are eager to join our team!
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in managing client relationships and delivering excellent service, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service delivery and how your skills align with our needs. Don’t forget to mention any relevant MSP experience!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve service quality and efficiency. Numbers and results can really make us take notice!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at VIQU Limited
✨Know Your Client Management Skills
Make sure you can talk confidently about your experience managing client relationships. Prepare specific examples of how you've handled service queries and improved client satisfaction in previous roles. This will show that you understand the importance of client engagement.
✨Familiarise Yourself with Service Delivery Metrics
Brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to service delivery. Be ready to discuss how you've met or exceeded these metrics in past positions, as this demonstrates your ability to drive service excellence.
✨Showcase Your Problem-Solving Skills
Think of instances where you've proactively managed risks or escalations. Be prepared to share how you identified issues and implemented solutions, as this will highlight your proactive approach and ability to maintain client satisfaction.
✨Engage with Technical Knowledge
While you don’t need to be a tech expert, having a basic understanding of cloud services and backup technologies can set you apart. Research the technologies mentioned in the job description and be ready to discuss how they relate to service delivery.
