At a Glance
- Tasks: Provide onsite IT support, handle deployments, and resolve technical issues across multiple client sites.
- Company: Join a dynamic team focused on delivering top-notch IT solutions.
- Benefits: Competitive pay, travel opportunities, and a chance to enhance your tech skills.
- Other info: Enjoy a fast-paced role with plenty of travel and growth potential.
- Why this job: Make a real difference by solving IT challenges and supporting clients directly.
- Qualifications: Experience in IT support, especially within a Microsoft environment, is essential.
The predicted salary is between 30000 - 40000 £ per year.
VIQU has been approached by a customer who is seeking an IT Field Engineer contractor to provide additional BAU support across multiple client sites. This is a field-based role, requiring regular travel to various locations to provide onsite IT support, deployments, and break‑fix services. The successful Field Engineer will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.
You must be comfortable travelling between sites and have previous experience working in a Field Engineer or mobile IT support role. The role will involve travelling to multiple customer sites to provide onsite IT support, carrying out hardware deployments, installations, break‑fix activities, and resolving 1st line technical issues. You will also manage and escalate support tickets where required and work closely with external clients, so excellent communication skills and a customer‑first approach are essential.
Key skills & responsibilities for the Field Engineer:
- Previous experience working as a Field Engineer or in a mobile IT support role
- Strong IT support experience within a Windows / Microsoft environment, including:
- SharePoint
- Windows 10/11
- Office 365
- Active Directory
- Azure
- Experience with IT hardware deployments, rollouts, installations, and device refresh projects
- Comfortable travelling to multiple customer sites on a daily basis
- Providing face‑to‑face IT support to end users
- Diagnosing and resolving desktop, laptop, printer, and peripheral issues
- Triaging support tickets and escalating to relevant teams where necessary
- Experience using an ITSM/ticketing system
- Supporting AV equipment, meeting room setups, and conferencing technology
- Supporting break‑fix issues across end‑user devices
- Excellent customer service and communication skills
- Full UK driving licence (preferred) or willingness to travel extensively between customer sites
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Engineer in London
✨Get Involved in IT Consulting Communities
Join popular online forums and communities specifically for IT consultants, like Spiceworks or TechRepublic. This is a fab way to connect with potential clients and stay updated on industry trends that could lead to freelance gigs.
✨Showcase Your Skills with a Public Portfolio
Create a portfolio website where you showcase your IT consulting projects, case studies, and testimonials from past clients. This not only builds your credibility but also makes it easier for potential clients to see what you can offer.
✨Utilise Freelance Platforms
Don’t shy away from platforms like Upwork or Freelancer. They're great for finding freelance gigs in IT consulting. Just make sure your profile is well-crafted and highlights your skills effectively—first impressions matter!
✨Tap into Your Network
Reach out to your existing connections in the IT sector and let them know you’re available for freelance projects. This could also mean attending local tech meetups or webinars where you can not only learn but find new clients. And remember, if you see a role that looks right, apply through our website at VIQU Limited for the best chance!
We think you need these skills to ace IT Field Engineer in London
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
Tailor Your Approach:Unlike full-time applications, freelance gigs need that personal touch. Write a cover letter that doesn't just highlight your skills but also your understanding of VIQU Limited and what they’re looking for. Explain how your unique approach can solve their challenges. This kind of personalisation shows you care and sets you apart from the cookie-cutter applications.
Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and VIQU Limited time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at VIQU Limited
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
✨Pitch Your Portfolio Like a Pro
As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to VIQU Limited. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
✨Be Prepared for Hypothetical Scenarios
Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
