At a Glance
- Tasks: Deliver hands-on Halo implementations and design tailored service management processes.
- Company: Boutique AI Operations consultancy with a focus on Service Operations and AIOps.
- Benefits: Full support for Halo certification, direct mentorship from senior consultants, and career growth opportunities.
- Other info: Dynamic environment with real ownership and learning opportunities in a fast-paced team.
- Why this job: Join a growing team and become the go-to expert for challenging Halo implementations.
- Qualifications: Familiarity with Halo ITSM and solid ITSM process knowledge required.
The predicted salary is between 63000 - 77000 £ per year.
A boutique consultancy working exclusively in Service Operations, AIOps and Observability across the UK and Europe. They help enterprises move from firefighting IT operations to something far more autonomous, combining strategic design with hands-on delivery across ITSM, ITOM, monitoring and event management.
They are an accredited Halo partner and work deep in the leading AIOps and observability ecosystems. Small, sharp, and genuinely well regarded in a niche that is growing fast.
You will be the person clients trust to get Halo right. Running discovery with the customer, designing service management processes that fit how their teams actually work, then configuring and delivering the platform yourself.
Hands-on consulting, not advisory. You own engagements end to end, from first workshop through to a live platform the client can confidently run on their own. The scope you take on grows as your depth does.
What You'll Do
- Deliver Halo implementations end to end, from discovery and process design through to configuration, data migration and go-live.
- Configure workflows, SLAs, ticket types, automations, portals and reporting around each client's operating model.
- Shape ITSM processes with clients, grounded in ITIL but built around how their teams really operate.
- Build integrations between Halo and the wider toolchain, including monitoring, event management and observability platforms.
- Run training and handover so client teams are genuinely capable of owning the platform afterwards.
- Be the technical voice clients trust, from service desk leads through to senior sponsors.
What You'll Need
- Exposure to Halo ITSM - you do not need years of it, but you need to have worked with the platform.
- Solid ITSM process knowledge, with ITIL foundation or equivalent practical grounding.
- Client-facing confidence, comfortable in a workshop and in front of stakeholders.
- Comfort with integrations, APIs and data migration.
- Someone who owns outcomes rather than tickets, and thrives with autonomy in a small fast-moving team.
- Real appetite to learn, because both the platform depth and the wider AIOps side open up here.
Nice to Have
- Halo certifications, or a clear intention to get them.
- Experience with other ITSM platforms such as ServiceNow, Jira Service Management, Ivanti or Cherwell.
- Exposure to AIOps, observability or event management tooling.
- Consultancy or MSP background.
The Growth Part
This is a deliberate investment hire, and the development side of it is the whole point. Halo certification and training fully supported through their partner status. Direct access to senior consultants and to the founder, so you learn from people doing the work. Exposure across the wider practice, including AIOps, observability and event management, so you build breadth alongside Halo depth. Real ownership early.
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